Operations Manager

Overview

The Operations Manager directs and oversees the installation, service, and ongoing support processes of the direct customer base while meeting or exceeding established regional and corporate financial and customer satisfaction goals.

Responsibilities

• Provides leadership for the Field Service Operations Group Including Service, Installation, AMC, And System Implementation Groups.
• Meets / Exceeds Financial And Customer Satisfaction Goals Through The Successful Management Of Customer Satisfaction - Continuously delivers exemplary service to all internal and external customers; acts as the escalation point for customer, technical, and support related issues.
• Forecasting - Through detailed department business plans, identifies and projects necessary resources including requirements for manpower, capital expenditures, and inventory (if required).
• Financial Management - Analyzes and audits financial documents, including revenue and margin reports, billing and invoicing, and accounts receivables, to ensure profitability.
• Sales Support - Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments.
• Cost Controls - Identifies, selects, acts as liaison to, monitors the competitiveness of, and approves payment of subcontractors who provide installation or repair services for the direct sales office.
• Personnel Management - Indirectly and directly acts upon personnel issues including hiring, disciplinary actions and terminations; performs fair and accurate annual reviews for all direct reports.

Requirements

• The ideal candidate will possess exceptional organizational skills, strong written and verbal communications skills, an ability to develop and lead project teams and an advanced knowledge of telecommunications solutions to include VOIP telephony.
• Excellent PC skills, a positive attitude and a strong desire to become a member of a very successful team are also "must haves" for this position.
• College degree or four to eight years relevant experience and/or training required.

Additional Skills

• Project management background is an asset.

Benefits

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more!

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.