Operations Manager

About the role

The Operations Manager is responsible for meeting customer needs and ensuring good customer service by managing the day-to-day operations of the lab. This includes scheduling projects and technicians, supplying equipment to meet project specifications, developing strong customer relations, and responding promptly to customer questions and concerns. The Operations Manager is also responsible for the business unit’s financial performance and maintaining a high-functioning employee base through solid HR practices and safety education and awareness programs.

Responsibilities

• Manage daily activities and costs associated within the department.
• Supervise individuals within the Operations Support Department as it relates to projects and responding to calls from customers (branches) requesting technical assistance.
• Problem solving and providing clear, supported, and concise recommendations to management.
• Utilize key performance indicators to increase customer value.
• Responsible for division Profit and Loss statements and economic performance.
• Serve as backup to the General Manager in their absence or upon request.
• Review and approve expense reports submitted by technical support staff.
• Properly complete all required forms and paperwork.
• Provide administrative office assistance as needed.
• Ensure proper use of all company resources, including tools, equipment, and vehicles.
• Oversee maintenance of shop and equipment.
• Ensure required training for field and supervisory personnel on safety, policies, and procedures.
• Evaluate job safety to include all aspects of job performance for all service lines.
• Serve as liaison with customers to estimate and quote project work.
• Coordinate and schedule work crews to cover customer requirements and requests.
• Coordinate schedules of AVS Technicians per customer demands.
• Complete all required training and testing within company guidelines.
• Maintain knowledge of all company products and services available to customers.

Requirements

• 2-3 years of management experience in nondestructive testing (NDT) or a related field.
• Strong knowledge of nondestructive testing.
• Strong communication skills to promote a good team environment.
• Sales and/or marketing experience is a plus.

Essential Physical Functions

• Frequent lifting up to 30 lbs.

Pay

$120k - $140k DOE

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Additional full-time employee benefits.