Operations Manager

About the Company

At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Responsibilities

• Lead a Customer-Centric Team: Guide your team to deliver detailed inspections, quality service, and a customer first experience.
• Ensure Effective Pest Control Solutions: Train and supervise your team in the application of pesticides, baits, traps, and other methods tailored to meet each customer’s unique needs.
• Compliance: Ensure company and employee compliance with all state regulatory requirements.
• Documentation: Maintain detailed records of employees, services provided, products used, and treatment outcomes.
• Safety and Regulatory Adherence: Ensure strict adherence to safety guidelines, product labels, company policies, and state regulations to maintain safe and compliant pest control practices.
• Inventory Management: Manage inventory levels of pest control products and equipment to ensure adequate supply while maintaining proper storage and efficient handling.
• Equipment and Vehicle Maintenance: Maintain branch pest control equipment and vehicles in optimal condition for safe and effective use by employees.
• Customer Satisfaction: Address customer inquiries, concerns, and complaints promptly and professionally to foster strong client relationships and ensure high satisfaction levels.
• Operational Excellence: Maintain cleanliness and organization in work environments, including vehicles and facilities, and promptly resolve any safety hazards, incidents, or equipment malfunctions that are reported.

Requirements

• Capable of leading, motivating, and empowering a team to exceed operational goals and deliver exceptional customer service.
• Proficient in pest control practices, regulations, and safety standards to ensure compliance and best practices.
• Demonstrated experience in supervising teams within pest control, overseeing daily operations and team performance.
• Possess state certification in pest control and a valid, clean driver’s license.
• Strong dedication to providing outstanding customer service, effectively resolving issues, and ensuring positive customer interactions.
• Able to perform necessary physical tasks such as lifting, bending, and working in diverse environments essential to the role.
• Must hold a current and valid license in the State of Wisconsin.

Compensation

Base Pay Starting Salary: We offer a competitive starting salary that reflects your experience and qualifications.

Additional Earning Opportunities

• Performance Bonuses: Earn bonuses based on team performance and hitting key performance indicators (KPIs).
• Commission Incentives: Opportunity to earn commissions on you and your team's success in upselling and obtaining new customers.

Qualifications

• Education: High school or equivalent (Required)
• Experience: Management — 3 years (Preferred); Pest control — 3 years (Preferred)
• License/Certification: Driver's License (Required); Pest Control License in the State of Wisconsin (Required)
• Ability To Commute: Milwaukee, WI (Required)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule & Location

Job Type: Full-time

Work Location: In person

Ability To Commute: Milwaukee, WI (Required)