Operations Manager

About the role

At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don’t have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed in the field.

Are you a standout individual who raises the bar for the entire team with your exceptional standards and collaborative approach? Are you a hands-on leader who enjoys collaborating with your team, passionate about delivering outstanding customer service and achieving operational excellence? As a Branch Manager with Mira Home, you will lead your team in providing top-tier pest management solutions that ensure our customers can confidently leave their pest control worries to you and your team. Your commitment to putting customers first ensures we create an outstanding experience that stands out in the industry. Join us in leading your team to grow individually and collectively, aiming for extraordinary success!

Responsibilities

• Lead a Customer-Centric Team: Guide your team to deliver detailed inspections, quality service, and a customer-first experience.
• Ensure Effective Pest Control Solutions: Train and supervise your team in the application of pesticides, baits, traps, and other methods tailored to meet each customer’s unique needs.
• Compliance: Ensure company and employee compliance with all state regulatory requirements.
• Documentation: Maintain detailed records of employees, services provided, products used, and treatment outcomes.
• Safety and Regulatory Adherence: Ensure strict adherence to safety guidelines, product labels, company policies, and state regulations to maintain safe and compliant pest control practices.
• Inventory Management: Manage inventory levels of pest control products and equipment to ensure adequate supply while maintaining proper storage and efficient handling.
• Equipment and Vehicle Maintenance: Maintain branch pest control equipment and vehicles in optimal condition for safe and effective use by employees.
• Customer Satisfaction: Address customer inquiries, concerns, and complaints promptly and professionally to foster strong client relationships and ensure high satisfaction levels.
• Operational Excellence: Maintain cleanliness and organization in work environments, including vehicles and facilities, and promptly resolve any safety hazards, incidents, or equipment malfunctions that are reported.

Qualifications

• Capable of leading, motivating, and empowering a team to exceed operational goals and deliver exceptional customer service.
• Proficient in pest control practices, regulations, and safety standards to ensure compliance and best practices.
• Demonstrated experience in supervising teams within pest control, overseeing daily operations and team performance.
• Possess state certification in pest control and a valid, clean driver’s license.
• Strong dedication to providing outstanding customer service, effectively resolving issues, and ensuring positive customer interactions.
• Able to perform necessary physical tasks such as lifting, bending, and working in diverse environments essential to the role.
• Must hold a current and valid license in the State of Michigan.
• High school diploma or equivalent (Required).
• Management experience: 3 years (Preferred).
• Pest control experience: 3 years (Preferred).
• Driver’s License (Required).
• Pest Control License in the State of Michigan (Required).
• Ability to commute to Grand Rapids, MI 49599 (Required).

Pay

Starting Salary: We offer a competitive starting salary that reflects your experience and qualifications!

• Performance Bonuses: Earn bonuses based on team performance and hitting key performance indicators (KPIs).
• Commission Incentives: Opportunity to earn commissions on you and your team's success in upselling and obtaining new customers.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule

Job Type: Full-time. Work Location: In person (Grand Rapids, MI 49599).