Operations Manager

Responsibilities

• Responsible for Passenger Service and Ramp Operations (including into-plane and third party GSE fueling, and ground handling).
• Full accountability to the General Manager for Health & Safety issues, operational and financial performance.
• Planning resource allocation in each business unit to include staff planning in line with customer requirements and budget.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Supporting the development of the business units with accurate and timely project work.
• Leading the station equipment planning cycle.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Ensuring the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Providing leadership for employee relations through effective communications, including coaching, disciplinary and positive recognition.
• Mentoring employees for promotional opportunities.
• Working closely with HR department to provide effective training and development programs.
• Ensuring compliance for the attendance reliability program.
• Tracking and following up on late employees, sick calls and no-shows.
• Ensuring that all employees are properly uniformed and equipped with PPE requirements.
• Ensuring that all damaged and defects to ramp equipment used are reported.

Qualifications

• Bachelor of Science (4 Year) degree.
• 2-3 years management experience in the Airport Ground Handling Business.
• Previous experience in similar role.
• A proven track record in managing a business unit.
• Experience in budgeting and financial management.
• Experience in operational planning and resource allocation.
• A working knowledge of GSE maintenance issues.
• Understanding of the wider airport operational environment.
• Experience and understanding of the commercial issues in aviation.
• Experience of health and safety management.
• Must pass pre-employment drug test.
• Ability to lift up to 70lbs., comfortable with bending, kneeling pushing pulling various items.

Reasoning Relationship

This position reports to the General Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• Communicate with customers and employees in person, on phone, and through radio communications.
• Must be able to lift 50 pounds.

Travel

Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.