Operations Manager
About the role
Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service.
Responsibilities
- Assist Store Manager in planning and supporting the scheduling and execution of store workload.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
- Achieve your KPI’s; manage your team to achieve their role KPI’s.
- Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
- Manage and execute the inventory management processes in store.
- Manage and execute merchandise operations and Omni channel processes.
- Manage and execute shrink and safety programs.
- Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Serve as Manager on Duty (MOD).
- Acknowledge customers, help locate product and provide solutions.
- Cross trained in Custom Framing selling and production.
- Assist with Omni channel processes.
Requirements
Preferred Type of experience the job requires: Retail management leadership experience.
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Other Duties As Assigned
Prefered Type of experience the job requires
Retail management leadership experience.
Physical Requirements
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.
Other Duties As Assigned
Assist with Omni channel processes.