Operations Manager

Major Activities

• Aid Store Manager in planning and executing store workload.
• Support and participate in truck unloading and stocking processes.
• Achieve and manage KPIs; ensure team members achieve their role KPIs.
• Manage visual merchandising standards and execute feature spaces and seasonal layouts.
• Execute inventory management processes and merchandise operations.
• Manage and execute shrink and safety programs.
• Train, observe, and coach team members to achieve results; participate in performance management.
• Engage in the performance management process of your team; support Talent Development; utilize leadership competencies for self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
• Serve as Manager on Duty (MOD); acknowledge customers, help locate product, and provide solutions.
• Cross-train in Custom Framing selling and production; assist with Omni channel processes.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Sometimes work outdoors if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Preferred Experience

Leadership experience in retail management is preferred.

Other Duties As Assigned

Perform other duties as assigned.

Qualifications

Ability to remain standing for long periods of time.

Ability to move throughout the store.

Regular bending, lifting, carrying, reaching, and stretching.

Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work hours include nights, weekends, and early mornings.

Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.

Frame shop contains glass cutter and heat press.

Manage visual merchandising standards and execute feature spaces and seasonal layouts.

Execute inventory management processes and merchandise operations.

Manage and execute shrink and safety programs.

Train, observe, and coach team members to achieve results; participate in performance management.

Engage in the performance management process of your team; support Talent Development; utilize leadership competencies for self-development.

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.

Serve as Manager on Duty (MOD); acknowledge customers, help locate product, and provide solutions.

Cross-train in Custom Framing selling and production; assist with Omni channel processes.

Ability to remain standing for long periods of time.

Ability to move throughout the store.

Regular bending, lifting, carrying, reaching, and stretching.

Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work hours include nights, weekends, and early mornings.

Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.

Frame shop contains glass cutter and heat press.

Manage visual merchandising standards and execute feature spaces and seasonal layouts.

Execute inventory management processes and merchandise operations.

Manage and execute shrink and safety programs.

Train, observe, and coach team members to achieve results; participate in performance management.

Engage in the performance management process of your team; support Talent Development; utilize leadership competencies for self-development.

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.

Serve as Manager on Duty (MOD); acknowledge customers, help locate product, and provide solutions.

Cross-train in Custom Framing selling and production; assist with Omni channel processes.