Operations Manager

Assist the General Manager in leading and inspiring each team member to provide an exceptional guest experience, ensuring every guest feels genuinely cared for and leaves as a lifelong customer.

Responsibilities

• Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guest interactions.
• Ensure compliance with SOPs, policies, procedures, and service standards.
• Handle guest complaints and oversee the service recovery process.
• Assist in managing the budget and ensure revenue and guest satisfaction goals are met.
• Develop short- and long-term strategic goals for performance improvement.
• Understand the P&L statement and meet all report deadlines (daily, weekly, and month-end).
• Work closely with department managers and the General Manager to maximize room yield and hotel revenue.
• Oversee and manage all departments, collaborating with department heads daily.
• Maintain strong communication between departments and the General Manager.
• Ensure occupational health, fire, and life safety standards are upheld.
• Strive to improve service performance and maintain a friendly, cheerful, and courteous demeanor.
• Utilize interpersonal and communication skills to lead, influence, and encourage others by example.
• Encourage mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors and improve service performance.
• Communicate clear and consistent messages regarding processes across all departments.
• Develop specific goals and plans to prioritize, organize, and meet daily customer expectations.
• Provide daily support to departments in their operations.
• Identify developmental needs of team members and coach, mentor, or help improve their skills.
• Perform other reasonable job duties as requested by the General Manager.

Requirements

• A professional demeanor, warm and welcoming personality, and ability to engage easily with others.
• Genuine care and compassion, with a visible desire to understand others.
• Natural instincts and insight for finding solutions to unclear situations, issues, and problems.
• Ability to create confidence and trust while communicating the right message at the right time.
• Comfortable conversing with individuals from diverse backgrounds and at all organizational levels.
• Direct yet tactful communication, using clear and professional language.
• Availability for days, nights, weekends, and holidays.
• Clean and professional appearance.
• Hotel management experience required; hospitality degree preferred.

Qualifications

• Ability to stand, walk, and sit for extended periods during shifts.
• Ability to read and visually verify information in various formats (e.g., small print, computer screens).
• Fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.

Benefits

• Employee Referral Program
• Bonus Program
• Merit Increases
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, and Vision Insurance
• Life Insurance
• Long-term and Short-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance

Pay

$44,500 - $51,500