Operations Manager

Position Snapshot

Position Title: Operations Manager
Location: Wild Eagle Steak & Saloon
Reports To: General Manager
Status: Full-Time, Salaried (Exempt)
Pay: Commensurate with experience, plus performance-based bonus.

What You'll Own

• Run the Floor & the Line
• Lead daily front-of-house and back-of-house operations to Wild Eagle standards — open to close.
• Own the rush: manage floor flow, ticket times, and service recovery when the room is full and the line is buried.
• Keep the building tight — clean, stocked, equipment working, ready for the next rush.
• Hold the line on health, safety, sanitation, and Ohio liquor control compliance. No shortcuts.
• Hold the Kitchen Standard
• Use real kitchen knowledge to support stations, prep, line execution, and plating — and jump in when the line needs you.
• Protect food quality, portioning, and recipe adherence.
• Watch waste, food cost, ordering, and receiving accuracy alongside kitchen leadership.
• Build the Team
• Recruit, train, schedule, and lead hourly staff across front and back of house.
• Run sharp pre-shifts, coach in the moment, and document performance feedback fairly and consistently.
• Set the tone. The energy on the floor starts with you.
• Own the Guest
• Hold a high bar for guest experience and step in to fix problems directly — don’t pass them off.
• Track guest feedback and run down recurring issues until they’re solved.

What It Takes

• 3+ years of restaurant management in a full-service, high-volume house.
• Real kitchen knowledge — line execution, food safety, and culinary standards. You can hold your own on a station.
• Proven track record managing labor, food cost, and inventory to budget.
• ServSafe certified, or able to earn it within 60 days of hire.
• Comfortable on POS (Toast preferred) and scheduling tools.
• Available nights, weekends, and holidays — that’s when the eagle flies.

Bonus Points

• Steakhouse, bar-forward, or scratch-kitchen background.
• Experience leading both front and back of house.
• Hands-on with cost-control platforms.

The Honest Part

• This job is loud, hot, and fast. You’ll be on your feet for long stretches, lift and carry up to 50 pounds, and work in a kitchen with heat, noise, and swing temperatures.
• Reasonable accommodation will be made in accordance with applicable law.

THE HONEST PART

Wild Eagle Steak & Saloon / Geis Hospitality Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to any legally protected status.

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