Operations Manager
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts, and empower lives, inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.
About the role
Maintain an organized and service-oriented office for students, parents, and staff. Provide support to 9 administrators and 70+ student staff members, triage phone calls and visitors from departments, parents, and students while balancing administrative and operational tasks.
Responsibilities
- Maintain daily operation of the office: schedule meetings, answer emails, oversee guest registration, and send weekend updates.
- Triage phone calls from parents, students, staff, and visitors; often provide answers without needing to transfer calls; answer Residence Life voicemails.
- Maintain budget process: payroll for students, receipts, payment vouchers, purchase orders, p-card transactions, programming ordering, etc.
- Manage contracts for the department, such as vendors for furniture replacement, movers, programming, laundry, opening/closings, etc.
- Respond to emails from the Residence Life email account; provide assistance with My Mack pages and the Residence Life website.
- Hire, train, and supervise student workers to ensure the front office runs smoothly and provides strong customer service.
- Create and maintain good relationships with campus partners such as Student Accounts, Mackforce, and the Division of Student Affairs.
- Provide support for major department and divisional projects, including:
- RA selection process and hiring process for professional staff
- Housing selection
- RA training
- Openings and closings of residence halls
- Spring Weekend and Homecoming
- Participate in weekly staff meetings.
- Other duties as assigned.
Requirements
- Bachelor’s Degree.
- Computer skills (experience with Google Sheets, Docs, etc.).
- Strong interpersonal and communication skills.
- Ability to juggle competing demands in a calm and friendly manner.
- Previous work in a high-traffic, customer service environment.
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students, and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional, and graduate programs, all taught by exceptional faculty passionate about their subject and student success.
The College has six schools: Arts and Sciences, Engineering and Computational Sciences, Nursing and Health Sciences, Education and Social Policy, the Girard School of Business, and the Graduate School of Counseling and Social Work. The College’s suburban 220-acre campus is located just north of Boston in North Andover, Massachusetts.
Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. It is one of the fastest-growing educational institutions in the country and has steadily climbed in the U.S. News & World Report’s ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.
Work Location
This is an on-campus position, as employees are essential to providing a fully on-campus, residential college experience for students and the community. This position is subject to the successful completion of a criminal background check.