Operations Manager

About the role

MCFA is partnering with a NC-based construction tech start-up and leading their search for an Operations Manager to own the day-to-day engine of operations. You'll be hyper-focused on optimizing productivity and performance and observing/building/refining systems and teams that serve as a foundation for scalable growth.

MCFA is a trusted talent acquisition and advisory firm supporting construction, real estate, infrastructure, and public sector clients nationwide. We specialize in helping our partners attract high-impact talent to achieve operational excellence and long-term growth.

Responsibilities

• Lead the design, and roll out of processes and standards to build a repeatable system
• Run the processing pipeline end to end: intake, estimation, QA, and delivery, hitting throughput and quality targets as volume grows
• Manage and grow a distributed operations team: hiring, training new batches, capacity planning, and performance management
• Manage and use operational data: identify and treat bottlenecks, analyze per-plan hours, stage-level time sinks, rework, and quality escapes to find where the pipeline is slow or error-prone
• Run experiments inside the team: pilot process changes, measure the effect, keep what works
• Work with Product and Engineering to turn recurring operational pain into well-formed tickets, prioritize what saves the most hours, and verify fixes actually land
• Own onboarding of new client requirements so estimators are not re-deriving preferences plan by plan

Requirements

• Proven experience managing teams in a service delivery role (operations, production, BPO, or similar)
• Process builder: you have designed workflows, standards, and quality systems
• Lean Processing and Six Sigma training. Experience designing and implementing process improvements
• Data Analytics Skills: comfortable in spreadsheets and dashboards, able to reason from data to root cause, and able to build performance metrics
• Basic understanding of US construction (commercial or residential), or the demonstrated ability to build that understanding fast
• Experience hiring and training people
• US Based, with the ability to travel to Raleigh NC intermittently
• Bonus points: Experience reading construction plans, or working with plan and takeoff tools such as Bluebeam, Plan Swift or Revit
• Bonus points: Experience with multifamily or production homebuilding
• Bonus points: Formal training in operations theory
• Bonus points: Junior product management experience: writing specs or tickets, prioritizing a backlog, working directly with engineers
• Bonus points: Experience scaling an operations team across countries or time zones

Benefits

• Comprehensive Healthcare
• Dental
• Vision
• PTO

Pay

Salary: $100K+ base + OTE + equity

Schedule

Location: Raleigh, NC (Hybrid). Full-Time (Remote/Hybrid) ~80% Remote with ~20% In-Person/Travel, ~1 visit per month to company HQ in North Carolina and ~1 international visit per quarter.