Operations Manager

About the role

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Operations Manager coordinates all business operations for the Greater Puget Sound District offices, manages contract outcomes and reporting, quality assurance and improvement, internal and external audits and participates with the district leadership team on a variety of projects and initiatives. This position works closely with various site administrators and reports directly to the Associate District Director. This position helps operationalize community-based programs in a work environment that is very flexible and dynamic with the goal of ensuring continuity and collaboration across programs.

Responsibilities

• Maintain a big picture view to maximize the efficiency of resources and space within and across programs while supporting LCS staff, interns, and volunteers
• Support the district and program leadership by ensuring maintenance of up-to-date program contract information, financial information, and quality improvement data
• Track and support grant applications; provide consultation with leadership on grant applications and support reporting on deliverables
• Prepare and provide monthly/quarterly reports with contract deliverables as well as organizational metrics
• Provide support to program leaders regarding operations, goals, policies and procedures, and legislative/accreditation standards
• Assist in leading the district’s Program Quality Improvement efforts, including attending monthly District Program Quality Improvement Meetings and representing the district at the Agency’s quarterly PQI meetings
• Lead the district’s Safety Committee, Staff Morale and Engagement Committee and annual Summer/Winter Retreats
• Work collaboratively with program leaders to develop new forms and data collection methods to meet contract needs while supporting community impact
• Model and encourage direct, professional communication among staff members and facilitate the development of a positive working environment that recruits and retains stand-out colleagues

Requirements

• 3 years of related experience in operations management or community-based programming
• Strong experience working with diverse populations
• Microsoft business tools proficiency
• Experience leading committees and project management skills
• Bachelor’s Degree in Business, Social Work or related field; substantial relevant experience will be considered in place of degree
• Fluency in English, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a moderately noisy environment
• Interacts with others and performs tasks in-person and through the use of technology, with moderate periods of stationary activity and minimal periods of increased physical activity
• Moves equipment/materials weighing up to 50 pounds
• Travels between worksites on a monthly basis to provide support to leaders across the district offices
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
• Standard LCSNW criminal clearance, including national sex offender registry check
• Valid driver’s license and auto insurance are required

Benefits

• 37.5-hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency-recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to the Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status