Operations Manager
What you’re applying for
We're looking for an Operations Manager to help us build and run the automation systems that power our customer experience at scale. You'll sit within our CX organization, leading projects that span LLM pipeline optimization, robotic process automation, and the cross-functional work that keeps it all moving in the same direction.
What you'll need
- 4+ years in a customer experience or operations role, with real ownership of projects and cross-functional initiatives
- 2+ years of hands-on experience with customer service automation tools, including LLMs and related technologies
- Developing real, working solutions via vibe coding preferred
- A builders mindset and thought partner in AI systems is required
- Sharp analytical skills and the ability to turn messy, real-world data into decisions that actually move the needle
- Strong organizational skills and the ability to manage multiple workstreams without dropping the ball
- A bachelor's degree in a related field
- Ability to work in a remote environment
Qualifications
We are unable to sponsor applicants for work visas. Unfortunately, we cannot consider applicants from these states: Alaska, California, Colorado, Montana, Hawaii, New Mexico and Puerto Rico.
Pay
Lemonade's US base salary range for this full-time position is $100,000 - $115,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.