Operations Manager

About the role

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

You will lead a team and have overall responsibility for the planning, coordination, staffing, safety, and performance of your area. We will count on your successful record of accomplishment in leadership and knowledge of warehouse equipment, applications, WMS (Warehouse Management Systems), and MHE (Material Handling Equipment) to ensure a positive, engaged workforce and to keep our operations running smoothly.

Responsibilities

• Ensure new hires are thoroughly trained, and ongoing training is provided to all employees to ensure their continued success
• Oversee associates, manage work schedules, and ensure attendance is accurately recorded
• Maintain employee awareness and compliance with QSHE (Quality, Safety & Health, Environment)
• Provide reporting and take part in weekly and monthly business reviews
• Analyze process improvements and rollout of the agreed next steps
• Establish clear communication channels between internal and external stakeholders
• Make recommendations to improve operations using continuous improvement techniques, drive cost-saving initiatives, and track savings
• Participate in or lead BRMs (Business Review Meetings) and QBRs (Quarterly Business Reviews); provide and present KPIs (Key Performance Indicators) to customer and business stakeholders
• Meet with customer and key customer contacts to achieve mutually defined goals
• Complete advanced and complicated tasks requiring considerable judgment, problem resolution, and independent analysis

Requirements

• Bachelor's degree in Supply Chain Management or related field, or equivalent combination of education and experience
• 5+ years of warehousing experience
• 3+ years of leadership experience in a distribution environment
• 1+ years of experience with leading and implementing Lean Six Sigma methodologies and Continuous Improvement
• Knowledge of various production and quality systems
• Proficient in Word, Excel (maintain complex spreadsheets), and PowerPoint

Benefits

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

• Competitive total rewards package that includes health and welfare benefits
• 401k retirement savings plan
• Tuition reimbursement
• Incentive compensation for eligible roles

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.