Operations Manager

About the role

Kidder Mathews has been a leader in the commercial real estate industry for nearly 60 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. The Operations Manager is responsible for the day-to-day oversight and coordination of all aspects of on-going maintenance demands of the Portfolio.

Responsibilities

The Operations Manager will ensure that the Kidder Mathews Team reflects the highest level of professionalism in all aspects of the maintenance operations of the Portfolio, with focus on the goals and objectives of the Client, and the mission of Kidder Mathews Asset Services Division.

• Perform or direct to be performed, monthly physical property inspections, scheduled preventive maintenance work, reactive repairs, and special projects as directed and approved by the client
• Create the project scope and ensure follow through on any needed repairs or maintenance, whether performed by vendors, contractors or KM staff
• Interface with tenants, property vendors, and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule, that services meet contract specifications and are performed in accordance with an approved operating budget
• Partner with vendors to increase value and implement long term cost savings
• Review specifications and makes recommendations to Senior Property Manager, as appropriate, for necessary changes or updates
• Prepare specifications, requests/reviews/compares and recommends bids for contracted services
• Partner with Kidder Mathews staff and contracted maintenance personnel to schedule repairs and create work orders
• Interface with client on property operational issues
• Proactively identify opportunities to enhance the value of the asset and to implement long term cost savings

Requirements

• Ability to work with minimal supervision and lead by example
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Demonstrated ability to read and understand construction drawings and diagrams
• Demonstrated ability to draft quality, well organized letters, reports, and memos
• Demonstrated ability to recognize high quality maintenance work
• Demonstrated ability to build relationships with clients, vendors and internal partners
• Demonstrated ability to provide excellent customer service
• Demonstrated ability to speak, write, and understand English
• Demonstrated ability to read, understand and abstract leases and contracts

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required.

• Bachelor’s Degree or a combination of education and experience
• Real Estate License preferred
• 3+ years Commercial Property Management or Facilities Management experience
• Strong knowledge of Commercial Property Management processes and procedures
• Basic understanding of budgeting

Work Environment

This is a standard office environment with standard office noise like talking, office equipment, etc. In addition, this position may visit tenant sites in various settings which can be industrial in nature with loud noises and mild fumes.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is rarely active but may require standing, walking, bending, kneeling, stooping and crouching. The employee must frequently sit and use a computer for long periods of time.