Operations Manager

Location: Full Remote - MUST reside in Southeast Michigan or Central Alabama Compensation: $70,000 annual base salary, with expected total annual compensation of approximately $130,000, including commission. Shift: 24/7 operational role For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking an Operations Manager to work at a leading commercial restoration organization. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Why You Should Apply To Be Operations Manager Competitive base salary with commission opportunities, total expected annual compensation up to $130,000Comprehensive benefits package including medical, dental, and 401(k) with employer matchPaid Time Off (PTO) and company-provided equipment (cellphone and computer)Opportunity to lead nationwide restoration projects with a reputable industry leaderCompany-paid travel for required trainingRemote work flexibility with support for continued professional growth What’s a typical day as Operations Manager? You’ll be: Managing inbound emergency restoration work orders from nationwide clients and responding within five minutesAssigning and allocating work orders to Project Managers and subcontractor partnersCoordinating restoration projects across all 50 states and maintaining daily communication with clientsEnsuring Service Level Agreement (SLA) compliance and client satisfactionMonitoring project progress and ensuring timely completion of deliverablesDeveloping job estimates, quotes, and proposals, and reviewing project documentation for accuracyAnalyzing operational and financial data to support budgeting and forecastingTroubleshooting operational challenges and developing effective solutionsLeading, coaching, and supporting Project Managers and subcontracted teamsMaintaining accurate job records and operational documentationEnsuring quality standards, safety requirements, and company procedures are followedCollaborating with internal departments to improve operational performanceDelivering exceptional customer service while managing multiple priorities This Job Might Be An Outstanding Fit If You Have hands-on restoration field experience and can effectively lead teamsPossess a minimum of 5 years of operations management and/or project management experienceHold a bachelor’s degree or equivalent combination of education and relevant experienceHave experience in commercial restoration, residential restoration, or insurance claims managementAre familiar with building systems and trades such as electrical, plumbing, HVAC, and general constructionDemonstrate proficiency in both field operations and office environmentsExhibit excellent written and verbal communication skillsExcel in customer relationship management and problem-solvingPossess strong analytical, organizational, and time management skillsAre highly proficient with Microsoft Office Suite and web-based business applicationsAre self-motivated, comfortable working remotely, and thrive in environments with changing prioritiesAre willing to maintain an "always on" operational mindset outside of scheduled vacation Preferred Qualifications Experience with Xactimate and XactAnalysisKnowledge of commercial restoration estimating and insurance claims processesIICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certificationsAdditional IICRC certificationsExperience coordinating subcontractors and nationwide restoration crewsFamiliarity with commercial emergency response operations As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. 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