Operations Manager

About the role

The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation, maintenance, and management of a master schedule, adequately staffing clinical cases according to the budgeted hours per client as authorized by the client's insurer. The Program Manager will support HR, Operations, and the Clinical department as well their respective functions, acting as a reliable source of information to staff, clients, peers, and management. They will be the liaison between the administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Responsibilities

• Maintain accurate records related to staffing and delivery of service for each case.
• Assist in the creation, maintenance, and management of a master schedule.
• Adequately staff clinical cases according to budgeted hours per client as authorized by the client's insurer.
• Support HR, Operations, and the Clinical department.
• Act as a liaison between administrative and clinical staff.
• Serve as the primary point of contact regarding case assignment and staff availability.

Requirements

• Bachelor's Degree or equivalent work experience.
• Bachelor's degree in Marketing, Business Administration, or Healthcare Management, preferred.
• 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation.
• Experience building and retaining customers.
• 5 to 7 years experience managing and developing staff preferred.
• Prior Practice Managers and Retail Managers are encouraged to apply.

Skills

• Strong rapport-building skills and ability to manage staff.
• Sense of urgency.
• Ability to work independently towards assigned goals.
• Excellent time management and organization skills.
• Ability to manage multiple tasks, prioritize tasks, and meet deadlines.
• Attention to detail.
• Ability to administer processes across the center consistently.
• Superb communication skills.
• Ability to listen and communicate well with management, staff, and families/clients.
• Professional appearance and presentation required.

Computer Skills

• Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
• Proficiency in using email and Outlook.
• Ability to keep accurate records, work in the database, use Excel, and track processes accurately.

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, to include Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.

Pay

Weekly Pay each Thursday.

Schedule

• Hours of work: 7:30a to 5:00p; must fulfill the duties of the position regardless of the number of hours worked.
• May vary depending on current recruitment projects.
• May be changed at any time based on changing company needs.
• Performing these duties on a full-time basis is an essential function of this position.
• Must have the ability to read and respond to emails and accept calls outside of work hours.