Operations Manager

About the Role

The Operations Manager will be involved in many facets of the center operations including day-to-day staff and services management, recruitment, scheduling, customer service, reporting, and general administrative tasks in support of the Center's operations. They maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and ensure adequate staffing of clinical cases according to the budgeted hours per client as authorized by the client's insurer.

The Operations Manager will support HR, Operations, and the Clinical department, acting as a reliable source of information to staff, clients, peers, and management. They will serve as the liaison between administrative and clinical staff and act as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company.

Responsibilities

• Manage day-to-day staff and services operations.
• Oversee recruitment, scheduling, and customer service.
• Maintain accurate records for staffing and service delivery.
• Create, maintain, and manage a master schedule for clinical cases.
• Support HR, Operations, and Clinical departments.
• Act as a liaison between administrative and clinical staff.
• Serve as the primary point of contact for case assignment and staff availability.
• Perform additional duties as assigned by the company.

Requirements

• Bachelor's Degree or equivalent work experience; degree in Marketing, Business Administration, or Healthcare Management preferred.
• 5 years of management experience in a professional environment, preferably in medical, behavioral health, PT, OT, or similar.
• Experience building and retaining customers.
• 5 to 7 years of experience managing and developing staff.
• Strong rapport-building skills and ability to manage staff.
• Sense of urgency and ability to work independently toward assigned goals.
• Excellent time management, organization, and prioritization skills.
• Attention to detail and ability to administer processes consistently.
• Superb communication skills with management, staff, and families/clients.
• Professional appearance and presentation.

Skills & Abilities

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Proficiency in using email and Outlook.
• Ability to keep accurate records, work in databases, and track processes.
• Ability to manage multiple tasks and meet deadlines.
• Ability to listen and communicate well with diverse stakeholders.

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.
• Weekly pay each Thursday.

Schedule

Hours of work: 7:30 AM to 5:00 PM; must fulfill the duties of the position regardless of hours worked. Schedule may vary depending on recruitment projects and company needs. Ability to read and respond to emails and accept calls outside of work hours is required.

Working Conditions

• Exposure to constant or intermittent sounds sufficient to cause distraction.
• Considerable stress may occur due to the pressure of meeting service requirements.
• Performing duties on a full-time basis is an essential function of this position.

Location: Moorestown, NJ 08057. This is a temporary position.