Operations Manager

Oversee day-to-day branch operations to ensure efficiency, safety, and compliance with company policies. Manage staff, resources, and workflows to achieve financial and operational targets while driving continuous improvement and fostering collaboration between departments.

Responsibilities

• Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness.
• Supervise, train, and develop staff; conduct performance evaluations; foster a positive work environment; and address team issues promptly.
• Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets.
• Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries.
• Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement mitigation strategies, execute compliance processes (e.g., Stretch & Flex, Gate Check), conduct audits, and maintain accurate safety documentation.
• Track and report KPIs to monitor operational performance; report operational challenges to the Branch Manager daily; leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) for data-driven decisions.
• Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience.
• Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals.
• Oversee staffing, equipment, and technology allocation; anticipate operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand.
• Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and execute operational excellence strategies.

Requirements

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry.
• Minimum 7 years of experience in the construction or landscaping industry.
• Minimum 2–3 years of management experience within the landscape or service industry.
• Qualified Applicator License (Pesticide or Fertilizer) preferred.
• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile apps, taking, and sharing pictures.
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish preferred.
• Effective written and oral communication skills.
• Ability to create and foster a team-oriented environment.

Physical Demands

• Ability to walk, bend, twist, and carry up to 50 lbs.
• Ability to traverse uneven surfaces on job sites for quality checks and inspections.
• Must be able to travel within the branch territory to visit designated client properties.

Work Environment

Field-based role with regular office work.

Pay

$70,304–$90,000, depending on experience.

Benefits

• Medical, dental, and vision insurance.
• Ancillary and voluntary products.
• 401k savings plan with employer contributions.
• 6 to 9 company-paid holidays per year.
• Paid time off for vacation and/or sick leave (eligibility may vary).
• Tuition reimbursement (eligibility may vary).
• Potential variable pay opportunities based on position and performance.

A detailed benefits package will be provided during the interview process.