Operations Manager

About the role

As our Contract Operations Manager, you'll stand up a new market and then run it day to day. This is a build-it-and-operate-it seat: you'll work hand in hand with our fulfillment location to set up the physical operation, take in the first inventory, hold the operating standard on the floor, and produce the data that decides whether we expand. You'll own receiving, inventory accuracy, daily exceptions, and service-level performance — and you'll do it with spreadsheets and forms, not a polished WMS, because the process doesn't exist yet. You're the one who builds it.

This is a genuinely hands-on role. You'll run a project plan in the morning and count cases on the floor in the afternoon. If the pilot succeeds, this role leads the expansion and the contract extends with it. You'll report to our VP of Operations. This is a 3-month contract engagement with the potential to extend.

Responsibilities

• Set up the physical operation and take in the first inventory
• Maintain operating standards on the warehouse floor
• Own receiving, inventory accuracy, daily exceptions, and service-level performance
• Build processes from scratch using spreadsheets and forms
• Perform physical counts, reconciliation, variance root-cause analysis, and disciplined same-day data entry
• Communicate clear, concise, and accurate counts and readouts to support executive decisions
• Develop trackers, reconciliations, and KPI readouts using advanced spreadsheet skills
• Cover weekend and off-hours during launch as needed

Requirements

Basic Qualifications

• 3-5 years in operations, supply chain, or project management
• Hands-on warehouse experience: personally set up receiving, run cycle counts, or run pick/pack operations (not just managed people who did)
• Demonstrated ability to build process from scratch with spreadsheets and forms rather than a polished WMS
• Strong inventory accuracy fundamentals: physical counts, reconciliation, variance root-cause analysis, and disciplined same-day data entry
• Clear, concise communicator
• Advanced spreadsheet skills (Excel or Google Sheets): can build a tracker, reconciliation, and KPI readout independently
• Dallas-based with reliable transportation
• Able to work 7 days per week with flexibility, including weekend and off-hours coverage during launch
• Able to perform the physical demands of the role, including moving through a warehouse environment and handling cases during receiving and counts

Preferred Qualifications

• Experience opening or standing up a new site, market, or fulfillment operation
• Apparel, e-commerce, 3PL, or high-SKU distribution experience
• Experience working alongside a 3PL or external fulfillment partner as the customer-side operator
• Familiarity with WMS or inventory systems, and a track record of transitioning a manual process onto one
• Bilingual English/Spanish

Benefits

Compensation

The hourly rate for this contract role is expected to range from $45 to $55 per hour. Actual rate will be based on hands-on launch experience, inventory management depth, skills, and overall fit for the role.