Operations Manager

About the role

The Operations Manager oversees and optimizes day-to-day operational activities to ensure efficiency, productivity, and quality across processes, contributing to business objectives. This role implements best practices and drives continuous improvement initiatives.

Responsibilities

• Order Management & Fulfillment:
  • Accurately enter and process customer orders into the system.
  • Process Order Delivery Notes efficiently.
  • Monitor and follow up on orders to ensure timely shipping and delivery, including managing Shipping processes.
  • Manage product allocation based on availability and demand.
• Financial & Credit Processing:
  • Conduct finance follow-ups related to orders and accounts.
  • Process customer credits and returns in accordance with company policies.
  • Handle manual credits, including incentives and other non-product related adjustments.
• Customer & Client Support:
  • Manage communications with concierge services to ensure a seamless customer experience.
  • Address and resolve website requests received directly from end clients.
  • Conduct research on product availability for both retailers and end clients.
  • Manage customer feedback platforms as required.
• Internal Systems & IT Liaison:
  • Follow up on tasks and issues related to internal tools.
  • Act as a liaison for IT-related tickets, including issues with Booster, My Copilot, and other systems, ensuring timely resolution.
• Reporting & Data Management:
  • Utilize data and analytics to monitor performance, identify trends, and make informed decisions.

Qualifications

• 3 to 5 years of experience in an operations, administrative, or similar role.
• Experience within the luxury sector is highly advantageous, though candidates from comparable industries are also welcome.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent attention to detail and accuracy, particularly in data entry and financial processing.
• Proficiency in using various software and internal systems (e.g., order management systems, CRM, Microsoft Office).
• Strong communication skills, both written and verbal, for interacting with internal teams, clients, and external partners.
• Fluency in English and Spanish.
• Problem-solving abilities and a proactive approach to identifying and resolving operational challenges.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor’s degree in Business Administration or a related field.

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions, including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.

Pay

Expected salary range: $95,000–$100,000, negotiable based on relevant skills and experience.