Operations Manager

About the Role

We are seeking an Operations Manager who will share pride in their property and lead the team to great success at this beautiful location in Conroe. The hotel is conveniently located just three miles from historic downtown and ten miles from Lake Conroe. Nearby attractions include the Texas National Golf Course, High Meadow Ranch, and the Outlets at Conroe Mall.

Requirements

• Must have hotel experience, preferably with Hilton
• Highly hands-on position with involvement in prospecting, qualifying, and closing business
• Knowledgeable of Quality Assurance and franchise compliance
• Strong focus on guest service
• Financial leadership to manage the hotel’s budget
• Excellent communication skills to interact with guests, employees, and management
• Ability to train employees effectively

Responsibilities

Operations

• Maintain the highest standards and physical appearance of the property
• Regulate cleanliness and maintenance programs
• Conduct huddles and department meetings
• Create weekly General Manager report
• Participate in weekly GM call
• Review the complete month-end packet of hotel operating reports
• Stay up to date on all brand standards and franchise requirements

Profitability

• Manage the hotel budget
• Project revenue for the current month
• Monitor accounts receivable
• Maintain budgeted labor numbers
• Review monthly financial statements analysis

Sales and Promotion

• Work with the Sales Manager to coordinate aggressive sales and marketing efforts
• Review all contracts and locally negotiated rates
• Create and review the annual marketing plan monthly
• Ensure proper revenue management is in place

Service

• Maintain a high level of guest satisfaction
• Positively motivate the team to strive for excellence in guest service
• Respond to all guest comments
• Keep the team involved in monitoring guest comments and scores
• Monitor third-party travel sites

Team Member Management

• Maintain a healthy work environment
• Clearly communicate with all departments
• Keep all employee documentation and manuals current
• Interview and fill open positions
• Ensure proper training and an effective uniform program

Accounting

• Responsible for all cash funds and bank deposits
• Monitor franchise reimbursement programs
• Review aging reports
• Submit payroll
• Maintain purchasing and accounts payable
• Participate in the creation of the annual budget