Operations Manager

About the role

The Operations Manager at Inspired Flight oversees the coordination of operations, ensuring that every order moves smoothly from queue to fulfillment. Reporting to the Director of Operations, this role involves managing the Operations Coordinators team, driving orders through fulfillment, and maintaining the order queue.

Responsibilities

• Own the order queue: intake, prioritize, and sequence customer and internal orders.
• Drive orders through fulfillment from release to completion, tracking status and clearing blockers.
• Maintain backlog and planned-fulfillment visibility, and communicate order status and risks to stakeholders.
• Own the integrity of the work-order lifecycle in NetSuite, ensuring accurate work orders, material transactions, and timely closures.
• Ensure work-order data is clean and trustworthy, capturing required documentation and sign-offs at each step.
• Serve as the day-to-day connection between the production floor and the operations team, translating build priorities into coordinated work and addressing floor needs.
• Partner with Production and Manufacturing Engineering to supply the floor with released work and resolve shortages or holds.
• Run daily stand-ups and operational routines to align the team on priorities, status, and open issues.
• Lead, schedule, train, and develop the Operations Coordinators; manage performance, workload balance, and day-to-day assignments.
• Build staffing and cross-training plans to support growth in coordination and production.
• Champion Lean principles across the transaction workflow, designing scalable order- and work-order processes, and maintaining simple KPI dashboards.

Requirements

• 3–6+ years in operations coordination, order or production management, planning, or supply chain, preferably in manufacturing or hardware.
• Practical knowledge of ERP/MRP work-order and order-management workflows.
• Experience leading or coordinating a small team and managing competing priorities in a fast-moving environment.
• Lean mindset and strong organizational skills; comfortable bridging the gap between the floor and the back office.
• Track record of building or improving processes and systems that scale.
• Education/Experience: High school diploma required; Associate's or Bachelor’s in operations, supply chain, business, or a related field preferred (or equivalent experience).

Qualifications

• Hands-on NetSuite (or comparable ERP) experience with work orders, material transactions, and order management.
• Strong quality and documentation discipline.
• Experience in a fast-paced, high-growth environment.
• Working knowledge of Lean / continuous improvement principles (standard work, 5S, structured problem solving).

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Unlimited Paid Time Off
• World Class Health, Dental, Vision Insurance Plan
• 401(k) with 6% company match
• Quarterly Team Bonus Plan

Pay

$85-115k DOE

Schedule

In-office position for hire at Inspired Flight’s HQ in San Luis Obispo, CA

Equal Opportunity Employer

Equal opportunity employer committed to diversity and inclusion.