Operations Manager

About the role

Inframark's Operations and Maintenance team delivers cutting-edge water, wastewater, and public works services to municipalities, utility districts, and industries. The team is dedicated to supporting employees while protecting the environment and the communities served. This Operations Manager position oversees daily operations and maintenance activities at a Water Plant.

Responsibilities

• Leads a team of operators in all aspects of people management including hiring, orientation/on-boarding, performance management, salary changes, promotions, training and development, transfers, and terminations
• Monitors and reviews staff work and coaches appropriate improvement
• Ensures all SOPs are followed and DOT, OSHA, and other requirements are met
• Communicates with account managers on a weekly basis regarding ongoing operations
• Conducts site visits and communicates with maintenance group about maintenance, repairs, etc.
• Manages maintenance of all trucks and equipment, including capital budgeting
• Creates and manages operational budget
• Creates monthly operations reports
• Assesses operational performance and implements continuous improvements
• Other duties as assigned

Requirements

Education & Experience

• BA/BS in related field
• 5–7 years water/wastewater experience
• Two years previous supervisory experience required

Licenses & Certifications

• Valid Driver’s License (CDL preferred)
• Water/Wastewater Operator’s License specific to state and site-specific requirements
• Other licenses may vary according to specific site and assignments

Skills

Technical

• Advanced proficiency with Microsoft Office applications & internet
• Ability to work with basic office equipment & phone systems
• Working knowledge of OSHA requirements, DOT regulations & Utility SOPs
• Proficiency completing all regulatory documentation, reports and correspondence

Communication

• Communicates clearly & professionally
• Contributes to a positive internal & external customer experience
• Maintains composure in challenging situations
• Collaborates with others
• Asks for constructive feedback
• Promotes a culture of diversity, respect & accountability
• Challenges others through productive discussion

Problem Solving & Quality

• Pays attention to detail
• Identifies & solves complex issues
• Thinks “big picture” when assessing problems/opportunities
• Develops innovative & creative solutions

Managing For Results

• Follows all company policies & SOPs
• Delegates, prioritizes & manages the work of others
• Balances competing priorities, scheduling issues & deadlines
• Delivers effective feedback
• Manages cost, quality & expedience

Leadership & Initiative

• Motivates & empowers others
• Acts in accordance with company vision, mission & values
• Takes accountability for own performance
• Willing to take on additional assignments
• Seeks out opportunities for leadership & development
• Trains, coaches & mentors others
• Champions change

Benefits

• Attractive salary package
• Health, dental, and life insurance
• 401(k) plan
• Paid time off
• Sick leave
• Holidays
• Wellness plan

Physical Demands

• Frequently lift 50–60 pounds
• Load, unload & move large equipment/tools
• Access confined spaces
• Continuously walk and climb stairs and ladders

All offers of employment are contingent upon successful completion of background screening, drug testing, and driving record review where applicable.