Operations Manager

About the role

Impact Property Solutions is seeking an experienced Operations Manager to partner with and ensure the long-term success of our customers. The Warehouse Manager must become fluent in all products the company represents and promote the company’s strategic direction to increase sales and generate revenue and profit.

Responsibilities

• Recruit and hire independent contractors.
• Oversee scheduling and installation assignments.
• Provide support to installation contractors.
• Educate contractors on the “Impact Floors Process” with respect to quality and customer satisfaction.
• Manage the resolution of all customer complaints escalated from customer service.
• Manage shipping and receiving of inventory.
• Maintain and manage safety standards throughout the warehouse.
• Maintain security and integrity of the entire warehouse and all inventory.
• Ensure that the necessary equipment is available and in working order to complete assignments.
• Lead team in conducting daily safety checks on equipment, including forklift trucks, conveyor equipment, and specific portions of tractor-trailer and over-the-road trucks.
• Inspect quality and quantity of supplies and equipment delivered to the team.
• Verify that outgoing deliveries meet company quality standards, and that order slips match and have the appropriate signatures.
• Keep team members informed about rules, regulations, policies, and objectives.
• Maintain detailed and accurate work records.
• Collaborate with the team to identify ways to improve department effectiveness; implement viable ideas.
• Resolve conflicts that arise among team members and/or other employees.
• Order new equipment as requested by management.

Supervisory responsibilities

• Oversee the daily workflow of the department.
• Provide constructive and timely performance evaluations.
• Handle discipline and termination of employees in accordance with company policy.

Qualifications

• High School Diploma or GED Equivalent.
• Minimum 3 years warehouse experience.
• Minimum 2 years in a supervisory role.
• Flooring industry experience a plus.
• RFMS systems experience a plus.

Skills

• Excellent management and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to motivate a team to accomplish objectives.
• Ability to solve conflicts among coworkers.
• Ability to remain organized.
• Basic understanding of records, inventories, and other routine documentation used in the warehouse.
• Thorough understanding of warehouse procedures and regulations.
• Bilingual preferred.

Benefits

• Competitive Health Insurance Plans.
• Vision and Dental Plan.
• Company paid life insurance.
• Generous Paid Time Off Program.
• 401(K) / Roth plan with employer match.
• Generous PTO plus paid Holidays.

Physical Requirements

• The warehouse facility is not climate controlled and may experience extreme temperatures.
• Requires up to 8 hours of standing/walking (with breaks).
• Must be able to lift up to 40 pounds at times.
• Must be able to navigate warehouse and reach items both high and low.

Pay

$50,000–$85,000