Operations Manager

We are looking for a growth-oriented Dental Practice Operations Manager to join our team and help elevate patient care, streamline operations, and drive the success of our dental practice.

About Us

At Imagen Dental Partners, we’re building a thriving community of technology-driven, patient-focused professionals. Our mission is to elevate dental care through excellence, collaboration, and innovation. We invest in career growth, continuing education, and a supportive culture where top talent can thrive.

Our commitment to inclusion is woven into the core of who we are. We believe we are strongest when we embrace diverse voices from our team members, patients, partners, and communities.

Benefits

• Health and vision coverage
• Paid time off (PTO)
• Retirement plan with company investment
• Professional growth opportunities, including Imagen University courses and interactions with other Office Managers
• Collaborative, team-oriented environment

Pay

Salary starting at $75,000 - $80,000 based on experience, with bonus opportunities.

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM (with a 1-hour lunch)
• Friday: 9:00 AM - 12:00 PM

Responsibilities

• Serve as a key liaison between the practice and the support center, ensuring clear, timely communication across all stakeholder groups to align priorities, resolve issues, and drive practice success.
• Collaborate with the owner doctor and regional support to develop and implement growth strategies for the practice, including expanding services, increasing patient access, enhancing retention, and driving production and collections.
• Leverage data insights to inform decision-making and support long-term practice success.
• Hire, train, coach, and develop all employees in the practice, fostering a growth mindset and facilitating professional development opportunities.
• Drive initiatives that enhance the patient journey from first contact to treatment completion, payment collection, and follow-up care.
• Monitor patient feedback and leverage tools to improve satisfaction, clinical quality, patient retention, and online reputation.
• Follow up with unscheduled treatment cases to drive reactivation and treatment completion.
• Lead local marketing initiatives and monitor performance, ensuring in-practice responsibilities critical to campaign success (e.g., online booking readiness, lead conversion).
• Take full accountability for front desk operations, including scheduling, insurance verification, financial conversations, billing accuracy, and collections.
• Audit daily workflows for compliance and consistency with Imagen policies; retrain team as needed.
• Ensure accurate processing of patient credits, refunds, claims, and cash deposits, with payments collected at time of service.
• Reconcile daily deposits, cash payments, revenue reports, and transactions in the dental practice management system (DPMS).
• Own and manage the practice budget, including managing expenses and executing strategies to optimize revenue and improve billing processes.
• Collaborate with the finance team to understand financial results and opportunities for sustainable growth.
• Support the annual budgeting and forecasting process by providing data, insights, and accountability on practice-level metrics.
• Identify inefficiencies or missed revenue opportunities and lead solutions in collaboration with central support teams (Finance, Billing, RCM).
• Review and verify daily financial reports to ensure accurate cash handling and financial integrity.
• Execute other related responsibilities as assigned by leadership to support practice operations and success.

Requirements

• Proven experience as a Dental Office Manager or similar leadership role with a demonstrated track record of driving growth for 2+ years.
• Ability to work 5 days every week.
• 1+ years' experience owning the profit and loss statement.
• Entrepreneurial mindset with a focus on innovation and continuous improvement.
• Excellent analytical skills and the ability to leverage data for strategic decision-making.
• Proficiency in providing effective leadership by inspiring and motivating teams.

Preferred Qualifications

• Experience managing the full revenue cycle, including insurance claims, collections, and patient billing.