Operations Manager

About the role

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with its US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.

Responsibilities

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including ramp-up and peak volume planning.
• Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
• Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data-driven metrics and lean methodologies.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Direct and oversee programs to ensure safety of all associates, equipment, and property.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and workforce planning for peak volumes.
• Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience to our associates and customers.
• Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
• Build and sustain a culture of accountability, engagement, and ownership while motivating and developing high-performing teams.

Qualifications

• Minimum 5+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.
• High-volume e-commerce fulfillment experience.
• Strong background in both inbound and outbound operations.
• Experience leading teams in fast-paced, high-accountability environments with a focus on engagement, retention, and performance.
• Demonstrated ability to drive productivity, quality, and service improvements using data, metrics, and performance KPIs.
• Experience with workforce planning, labor management, and peak volume scaling.
• Critical thinking, problem-solving, and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.
• Strong presentation, writing, and verbal communication skills.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational and prioritization skills.
• Experience with ADP platforms, including Workforce Now, Workforce Manager, and ADPRM, helpful.
• Ability to work a flexible schedule to meet operational needs.

Pay

$90,000–$110,000 annual salary plus a performance-based bonus.

Schedule

Monday-Friday (Night Shift) 5:00pm-4:00am.