Operations Manager

We need to output HTML fragment with sections: About the role? The posting includes "Who We Are", "The Role", "What You'll Do", "Requirements", "Preferred Qualifications", "Physical Requirements / Work Environment", "Benefits". Also maybe "Compensation Range" is part of Benefits. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we should only include sections when posting has real specific content. We have content for: Who We Are (company overview) maybe "About the role"? Actually "Who We Are" is company description; could be considered "About the role"? Not exactly. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly: "Who We Are" could be "About the role"? But better to use "About the company"? Not in list. However we can still use headings like "About the role" if we have content about role. But we have "The Role" description. Could use "About the role" heading and put the role description there. Then "What You'll Do" -> Responsibilities. "Requirements" -> Requirements. "Preferred Qualifications" -> Qualifications. "Physical Requirements / Work Environment" maybe could be Skills? Not exactly. Could be "Skills"? But we have physical requirements; maybe we can put under "Skills"? Not ideal. Could create a section "Physical Requirements" but not in list; but instruction says use those headings as examples, not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect us to use those headings where applicable. So we need to map content to those headings. Let's see: - About the role: could include "Who We Are" and "The Role" combined? Might be okay. - Responsibilities: "What You'll Do" sections. - Requirements: "Requirements" bullet list. - Qualifications: "Preferred Qualifications". - Skills: maybe we can include some skills from requirements? But we already have Requirements; maybe we can skip Skills if no specific skills section. - Benefits: "Benefits" includes compensation range and benefits. - Pay: we have compensation range; but we already put in Benefits. Could separate Pay but instruction says only create Pay section if posting actually states them. It does state compensation range. So we could have Pay section with compensation range. Benefits section for other benefits. - Schedule: maybe we have Physical Requirements / Work Environment includes early morning, evening, weekend availability; travel; could be Schedule. So we can put schedule info there. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Benefits, Schedule. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate like EEO etc. We must preserve all substantive information. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to output only HTML fragment. Let's extract content. Who We Are: paragraph about HUNGRY. The Role: paragraph describing Operations Manager role. What You'll Do: multiple bullet-like paragraphs but actually sentences. We'll convert to

  • for each duty. List them: - Own day-to-day execution of catering, delivery, and event operations across the assigned market - Plan and coordinate the local network of Captains — most of whom engage with HUNGRY as independent contractors — assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate execution - Recruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety training - Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution - Oversee hub readiness — supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization - Build and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operations - Manage local vendor and logistics relationships that support daily hub and delivery operations - Monitor service quality in real time, and proactively flag and resolve operational risk before it affects the client - Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations - Maintain compliance with food safety and workplace safety standards across the market Then Team Leadership — Direct Employees: - Lead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates - Hire, onboard, and train onsite service staff to HUNGRY's hospitality and service standards - Manage performance for direct reports, including regular check-ins, coaching, and corrective action when needed - Build a culture of ownership, urgency, and hospitality-first service across the market's employee team Administrative Duties: - Complete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the market - Maintain accurate, timely records to support payroll, budgeting, and audit needs We can combine all duties under Responsibilities. Requirements list: - 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics - Experience directly managing and developing employees, including hiring, coaching, and performance management - Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations - Hands-on experience with live event execution and logistics management - Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment - Working knowledge of food safety and sanitation standards - Ability to lift, move, and transport catering equipment and supplies as needed - Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams - Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows Preferred Qualifications: - Experience operating in a multi-site or market-based operations role - Food Safety Certification (ServSafe or equivalent) - Experience partnering directly with a sales team on client-facing execution - Valid driver's license, where required by market Physical Requirements / Work Environment (Schedule): - Regular travel within the assigned market to client sites, events, and hub locations - Ability to lift and carry catering equipment, supplies, and materials - Early morning, evening, and weekend availability required based on the market's event and delivery calendar - Fast-paced field environment requiring flexibility and sound judgment under pressure Benefits: - Compensation Range: $75,000-$85,000 (dependent on experience) - Unlimited paid time off - Medical Dental and Vision insurance - 401k (currently not matching) - Employer paid life/disability - Company Sponsored Tele-med & Tele Mental Health Benefits - Equity incentives/Stock Options We need to separate Pay and Benefits. Pay: compensation range. Benefits: rest. Thus: maybe not needed; just headings and content. We'll output:

    About the role

    Who We Are HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in over 30 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices — donating one meal for every two purchased, with more than 3 million meals donated to date.

    The Operations Manager owns day-to-day execution of HUNGRY's catering, delivery, and event operations in an assigned market. This role drives the logistics behind every order and event, coordinates the local network of Captains, and partners closely with Sales and Food Partner Management to make sure every client meal or event lands exactly as promised. Most Captains engage with HUNGRY as independent contractors rather than direct employees, though this varies by client and account needs. In addition to planning and coordinating that contractor network, the Operations Manager leads and manages all direct HUNGRY employees supporting the market — including Hub Operators, onsite General Managers, and Hospitality Associates — with full people-management responsibility for hiring, coaching, and performance. The Operations Manager owns hub readiness personally, along with the market's administrative operations (time and attendance, expense management, purchasing and receiving, and inventory reporting). The right person is organized, detail-oriented, proactive, and energized by solving problems in real time.

    Then Responsibilities:

    Responsibilities

    • Own day-to-day execution of catering, delivery, and event operations across the assigned market
    • Plan and coordinate the local network of Captains — most of whom engage with HUNGRY as independent contractors — assigning gigs, setting logistics, and communicating expectations to ensure on-time, accurate execution
    • Recruit and onboard Captains into the local market, and connect them with HUNGRY's service and food safety training
    • Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution
    • Oversee hub readiness — supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization
    • Build and manage logistics plans, contractor scheduling coverage, and inventory to support daily and event-based operations
    • Manage local vendor and logistics relationships that support daily hub and delivery operations
    • Monitor service quality in real time, and proactively flag and resolve operational risk before it affects the client
    • Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
    • Maintain compliance with food safety and workplace safety standards across the market
    • Lead, coach, and hold accountable all direct HUNGRY employees supporting the market, including Hub Operators, onsite General Managers, and Hospitality Associates
    • Hire, onboard, and train onsite service staff to HUNGRY's hospitality and service standards
    • Manage performance for direct reports, including regular check-ins, coaching, and corrective action when needed
    • Build a culture of ownership, urgency, and hospitality-first service across the market's employee team
    • Complete all administrative responsibilities as assigned, including time and attendance tracking, expense management, purchasing and receiving, and inventory reporting for the market
    • Maintain accurate, timely records to support payroll, budgeting, and audit needs
    Requirements:

    Requirements

    • 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics
    • Experience directly managing and developing employees, including hiring, coaching, and performance management
    • Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations
    • Hands-on experience with live event execution and logistics management
    • Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment
    • Working knowledge of food safety and sanitation standards
    • Ability to lift, move, and transport catering equipment and supplies as needed
    • Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams
    • Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows
    Qualifications:

    Qualifications

    • Experience operating in a multi-site or market