Operations Manager

About the role

At Hampton Inn & Suites Kansas City Downtown Crossroads, we're looking for a proactive, energetic, detail-oriented Operations Manager to join our team. You'll have the opportunity to showcase your sales skills and create exceptional customer experiences in a fast-paced, dynamic, and fun environment.

Responsibilities

• Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and guaranteeing guest satisfaction and product quality standards are met.
• Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality.
• Provides exemplary performance for staff to follow.
• Oversee daily hotel operations and act as Manager on Duty as required.
• Oversee daily Housekeeping and Guest Services operations to ensure cleanliness, service quality, and a consistently positive guest experience.
• Ensure compliance with Marriott brand standards, SOPs, and QA audits.
• Manage accounting functions, income audit, and financial controls.
• Oversee Accounts Receivable, city ledger, billing, and collections.
• Drive guest satisfaction.
• Lead, coach, and develop operational teams.

Requirements

• Hotel and sales experience a plus.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies P.E.A.C.H. (Passionate, Excellence, Adaptable, Community, Humble).
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Qualifications

• Education and experience in hospitality and sales is preferred.
• Strong leadership and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.

Skills

• Excellent communication skills.
• Leadership and team-building abilities.
• Attention to detail.
• Problem-solving skills.

Benefits

We offer a competitive salary, exciting and fun work environment, top-notch training and growth opportunities, medical, dental, and vision coverage, paid vacation time, and a 401(k) retirement plan.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the position and the team.

Physical Demands

Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises.

Travel

Less than 5%

Affirmative Action/EEO Statement

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Additional Information

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.