Operations Manager

About the role

This is a high-trust, cross-functional role for someone who has run operations in a health tech environment and is equally comfortable in a finance model, a marketing plan, a sales pipeline, and a technical SaaS roadmap. You’ll build the systems, processes, and tooling that keep the company running smoothly.

Core Responsibilities

• Own day-to-day business operations, building and refining the processes, systems, and tooling that keep the company running smoothly
• Serve as a cross-functional partner across finance, marketing, sales, and engineering/product, ensuring alignment and removing bottlenecks
• Build and maintain operational reporting and dashboards that give leadership a clear, real-time view of company performance
• Partner with finance on budgeting, forecasting, cash management, vendor contracts, and key financial metrics; help translate financial data into operational decisions
• Support marketing operations: campaign tracking, funnel and pipeline reporting, martech stack, and measuring ROI on spend
• Support sales operations: CRM hygiene, pipeline and forecasting accuracy, sales process documentation, and commission/quota tracking in partnership with the sales team
• Bring operational rigor to the technical SaaS side: understand the product roadmap, release cadence, and customer onboarding so operations scale with the platform
• Manage and improve internal workflows, documentation, and knowledge management across the organization
• Oversee vendor and tooling relationships, evaluating and implementing systems that improve efficiency
• Support compliance and security operations in line with HIPAA, SOC 2, and HITECH requirements
• Drive special projects and strategic initiatives on behalf of leadership, from planning through execution
• Establish operating cadences (planning cycles, OKRs/KPIs, business reviews) and keep the team accountable to them

Required Qualifications

• 5+ years of operations experience, including a meaningful track record in health tech, digital health, or healthcare-adjacent technology
• Demonstrated cross-functional fluency — comfortable operating across finance, marketing, sales, and technical SaaS functions
• Strong financial acumen: able to read and build budgets, forecasts, and models, and translate numbers into action
• Working knowledge of sales and marketing operations, including CRM, pipeline/funnel metrics, and reporting
• Solid understanding of how a technical SaaS product is built, released, and supported
• Excellent organizational, analytical, and project-management skills, with strong attention to detail
• Outstanding written and verbal communication; able to align stakeholders across every function
• Bachelor’s degree in business, finance, healthcare administration, a technical field, or equivalent practical experience

Preferred Qualifications

• Experience in pharmacy, health systems, or pharmaceutical operations
• Familiarity with healthcare compliance frameworks (HIPAA, SOC 2, HITECH)
• Familiarity with EHR platforms (Epic, athenahealth) or pharmacy management systems (Liberty/RedSail)
• Experience at an early- or growth-stage company where the operating playbook is still being built
• Experience with BI/reporting tools, financial modeling, and modern SaaS operational tooling
• Background spanning two or more of finance, marketing, sales, or product/engineering