Operations Manager

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. As an Operations Manager, you will lead and develop a team of salaried and hourly talent, engaging them during shifts to maintain high levels of safety, quality, attendance, and performance. You will provide your team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also ensure customer orders are delivered on time and to the right location.

Our Operations workflow includes three major components: First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer’s door). While workflows may vary slightly by building, our vision and dedication to the customer remain constant.

Amazon’s fulfillment network launches new Operations sites every year, offering opportunities for professional growth. Operations Managers are hired based on location preference and current business openings.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with support teams (Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources) to develop plans meeting business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in environments with variable noise levels (can be loud) and temperatures (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Requirements

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of experience with performance metrics, process improvement, or lean techniques

Pay

Base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on market location, job-related knowledge, skills, and experience. Amazon offers a total compensation package, which may include equity, sign-on payments, and other forms of compensation in addition to medical, financial, and other benefits.