Operations Manager

About the role

Gulfeagle Supply is searching for an inspired leader prepared to take their career in management to the next level. As one of the industry’s top building material distributors, Gulfeagle openly exercises the development of people and is known for its family-oriented values. In this role, the Operations Manager will support the Branch Manager in leading, managing, and driving accountability across all operational aspects of the branch to ensure our customers receive the highest quality products and service.

Responsibilities

• Accountable for production cycle times, raw material inventory, analyzing and tracking operational objectives, maintaining labor and expense targets, delivery schedules, and supervising hourly staff.
• Ensure the branch follows OSHA and DOT regulations and provide training when appropriate.
• Implement and operate all sales, credit, and administration policies as set forth by the Director of Financial Services affecting both inside and outside sales.
• Ensure orders are for amounts actually needed to maintain inventory within proper warehouse sales volumes or to meet direct shipment needs.
• Assist the branch manager with coordination of operations and control departments, including the sales office.
• Act as inside salesperson to perform counter sales, customer phone sales, pulling orders, etc., as needed.
• Assist in maintaining operating expenses within allowable (budgeted) standards.
• Ensure the completion of all office paper flow on a timely basis and work to resolve any procedural problems.
• Ensure the sales counter is always staffed with someone available to assist walk-in customers.
• Handle all customer complaints and problems promptly, including delivery, pricing, disputes, and deductions.
• Assist the Branch Manager in establishing facility security procedures and arrange for their implementation.
• Maintain company policy regarding safeguarding customer cash payments made to the branch.

Requirements

• Strong and professional communication skills (verbal & written) when dealing with customers, vendors, management, and team members.
• Minimum 2-5 years in a wholesale roofing supplies (or equivalent) environment in a middle management position.
• Experience in budgeting and forecasting.
• Demonstrated ability to effectively staff, manage, and motivate personnel.
• Customer service mentality with experience in conflict resolution.
• Ability to operate a PC and related software.
• Highly organized and efficient at prioritizing workload.
• Must be a U.S. citizen or authorized to work in the U.S.
• Must pass a company-required drug test; employees are subject to random substance abuse screening under company policy.

Qualifications

• High School diploma or equivalent (required).
• Bachelor’s Degree in a business-related field (preferred).

Benefits

• 401(K) Retirement Plan including Employer Match
• PTO and Paid Holidays
• Health Insurance – Medical, Dental & Vision
• Life, AD&D, Short & Long-Term Disability
• Health & Wellness Programs
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Discount Programs