Operations Manager

Description

Build Better. Lead Better. Make a Lasting Impact. Great companies are built through strong leadership, disciplined execution, and a relentless commitment to improvement. At Graceland Portable Buildings, we are looking for an exceptional Operations Manager to help elevate performance across one of our divisions.

About the Role

This is a high-impact leadership opportunity for someone who thrives on bringing clarity to complexity, developing people, strengthening operational systems, and creating exceptional experiences for customers and dealer partners. This role sits at the intersection of operations, customer experience, sales support, logistics, and team leadership.

Responsibilities

• Drive operational performance across the division by ensuring customer orders move efficiently from underwriting and manufacturing through delivery.
• Identify process gaps, eliminate inefficiencies, and implement improvements that create measurable results.
• Cultivate strong partnerships with dealer partners through onboarding, training, communication, and ongoing support.
• Ensure dealers feel equipped, informed, and connected to the success of the business.
• Serve as a strategic connector between regional sales managers, plant leadership, dispatch, customer service, and executive leadership.
• Bring alignment across teams, improve communication, and solve operational challenges proactively.
• Lead and develop a team supporting sales operations, dispatch, and customer service.
• Establish clear expectations, coach for growth, build accountability, and foster a culture centered on service, collaboration, and continuous improvement.
• Champion a high standard of customer experience by ensuring orders are executed accurately, timelines are met, and challenges are resolved quickly and professionally.
• Partner with leadership to evaluate performance metrics, improve workflows, and strengthen operational systems that support sustainable growth.

Requirements

• Leadership experience in operations, logistics, customer service, manufacturing, sales support, or a related business environment.
• Demonstrated success leading teams and improving operational performance.
• Strong systems-thinking and problem-solving ability.
• Ability to manage competing priorities in a fast-moving environment.
• Exceptional communication and relationship-building skills.
• Strong organizational discipline and execution mindset.
• Comfort collaborating across multiple functions and leadership levels.
• Proficiency with Microsoft Office and business systems.
• Bachelor’s degree in Business, Operations, Management, or a related field preferred.
• Bonus points for experience in manufacturing, logistics, dealer networks, retail partnerships, or operational leadership.
• Lean, continuous improvement, or process optimization experience.
• Passion for leadership development and building strong teams.