Operations Manager

Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are devoted to providing our customers with incredible service and know that our employees make the difference. Join our team and discover a workplace where you enjoy coming to work every day.

About the role

The Operations Manager plays a critical role in overseeing the daily operations of the facility, ensuring seamless workflow across all departments, and driving efficiency and productivity. This hands-on leadership position manages resources, optimizes processes, and leads a team to achieve operational excellence while maintaining high standards for safety, compliance, and quality. The role focuses on fostering a collaborative work environment, building strong internal relationships, and continuously identifying opportunities for process improvements to meet and exceed organizational goals.

Responsibilities

• Ensure supervisory personnel effectively schedule labor to provide efficient and responsive support for purchasing and sales departments.
• Manage the facility profit and loss statement and ensure attainment of budget goals.
• Establish quantitative and qualitative metrics, guidelines, and standards to evaluate the company’s efficiency and effectiveness; identify opportunities for improvement.
• Forecast and prepare the operating budget using historical data and industry benchmarks.
• Identify and implement short- and long-term strategic needs for the organization.
• Oversee overall business planning, including disaster planning, work stoppages, and risk management.
• Control operating expenses and shrinkage; investigate discrepancies and deviations to ensure the operating budget is achieved.
• Enhance customer service and satisfaction through policy and procedural improvements.
• Maintain a clean, safe, and orderly work environment for all facility employees.
• Develop and administer safety incentive programs to motivate employees.
• Manage workers’ compensation costs through proactive case management and employee safety training.
• Supervise management direct reports and employees, demonstrating leadership, initiative, and integrity to cultivate and develop staff.
• Promote the training and development of staff with a focus on improvement and advancement.
• Create a team-oriented atmosphere where employees and management work toward common goals.
• Chair roundtable discussions to educate employees, resolve conflicts, foster communication, and improve morale.
• Demonstrate strong decision-making skills, reasoning, and judgment to identify, correct, and prevent operational and labor-related issues.

Requirements

• Strong understanding of DOT regulations, logistics rules, and operations.
• Thorough knowledge of practices, theories, and policies related to business and finance.
• Superior verbal and written communication and interpersonal skills.
• Excellent managerial and diplomatic abilities.
• Highly proficient in Microsoft Office Suite or related software.
• Exceptional organizational skills and attention to detail.
• Strong analytical, decision-making, and problem-solving abilities.

Qualifications

• Bachelor’s degree or equivalent (preferred).
• 5+ years of extensive warehouse operations management experience.
• Previous food service experience preferred.
• CDL A license required.

Working Conditions and Physical Demands

The physical demands described are representative of those required to perform the essential duties of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed and walk on level surfaces throughout the day.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials.
• Proper lifting techniques are required; occasional lifting of up to 25 pounds may be necessary.