Operations Manager

About the role

Glide builds an agentic platform that helps community banks and credit unions grow their deposit and loan portfolios. The Operations Manager will keep the NYC office running smoothly and ensure team and customer experiences feel thoughtful, organized, and reliable. The role involves owning practical details such as office readiness, events, new‑teammate onboarding, and customer visits, while leveraging AI tools, connectors, agents, and simple automations to reduce repetitive work.

Responsibilities

• Run the office: manage supplies, facilities, room readiness, meals, and relationships with building management, cleaning, and other vendors.
• Build a great team experience: organize team gatherings, recurring rituals, and retreats with clear plans, budgets, and follow‑through.
• Coordinate onboarding logistics: ensure equipment, desks, welcome details, and first‑day schedules are ready; partner with IT on access and managers on team onboarding.
• Handle customer logistics: coordinate client visits, meals, arrival instructions, travel arrangements, and onsite readiness with customer‑facing teams.
• Plan events from start to finish: manage the annual client conference and other customer and sales events, including venues, vendors, schedules, attendee needs, and contingency plans.
• Own merchandise and event materials: manage ordering, stock, distribution, and shipping so the right materials arrive where and when they’re needed.
• Improve recurring work with AI: turn requests into checklists, readiness summaries, reminders, and drafts; connect tools where useful, verify outputs, and keep clear approval points for spending and external communications.
• Keep operations accountable: track budgets, invoices, commitments, owners, and deadlines; surface issues early and close the loop.

Requirements

• Experience owning office operations, events, or administrative logistics, with concrete examples of work you carried through to completion.
• Strong organization, responsive communication, and attention to detail that makes teammates and guests feel looked after.
• Comfort using AI tools and learning connectors, agents, and automations; ability to explain workflows, check outputs, and recognize when human judgment is needed.
• Practical judgment about budgets, vendors, changing priorities, and confidential information.
• Confidence working with tools such as Google Workspace, Slack, and Notion.
• Startup or tech‑company experience is helpful.

Benefits

• Health, dental, and vision insurance, plus a wellness stipend.
• Lunch included in the benefits package.
• Unlimited PTO and sick days.
• Equipment for your work.

Pay

Annual base salary of $80,000–$120,000.

Schedule

Hybrid working environment based in New York City: In‑person on Tuesday, Wednesday, and Thursday at the NYC office; remote on Monday and Friday.

Interview process

• Intro call (30 minutes) – conversation with the hiring manager.
• Prework (45‑minute cap) – a fictional operations exercise; candidates have 3 business days to return it.
• NYC onsite (90 minutes) – 60‑minute practical exercise followed by a 30‑minute culture and working‑style discussion.

AI use is encouraged. No coding, paid tools, or live company integrations are required. Total expected candidate time: 2 hours 45 minutes.