Operations Manager

Location: Meadows Mall - 4300 Meadows Lane, Suite 10. Business headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together.

About the role

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property-specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well-maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements, and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Manage and develop direct reports while ensuring compliance with all company policies and procedures
• Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests, and assets
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• Bachelor’s degree (Preferred)
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management (Preferred)
• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings, and other schematics
• Strong leadership, interpersonal, and relationship-building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervising, training, and directing teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
• Recognized industry certification (Preferred)
• OSHA General Industries 30-hour course (Preferred)

Core Competencies

• Decision Quality
• Directs Work
• Builds Networks
• Communicates Effectively
• Being Resilient

Physical Demands

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear
• Frequently required to stand, walk, and reach with hands and arms
• Occasionally required to climb, stoop, kneel, crouch, or crawl
• May frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Noise level in this work environment is usually moderate
• Occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions

Benefits

• Competitive compensation
• Medical, Dental, and Vision beginning day 1
• 401(k) Company matching
• 401(k) Vests on Day 1
• Career development programs
• Charitable donation matching
• Generous paid time off (i.e., vacation, personal holidays, paid sick time)
• Paid Volunteer Hours
• Paid Parental Leave
• Family planning assistance including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance offering
• Childcare Assistance
• Commuter benefits
• A culture based on our values of Act with Integrity, Build Mutual Trust, Take Initiative, and Win Together