Operations Manager

Benefits: Health insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceWellness resources401(k)401(k) matchingBonus based on performanceEmployee discounts Position: Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service. Duties and Responsibilities: Manage club follow ups to ensure members are not past due and currentExecutes procedures as outlined by front desk and kids club manualsAssist Club Manager with all club operations as neededResponsible for daily register depositsMaintains office supply orderResponsible for desk inventoryResponsible for submitting product ordersAttends all staff and club meetings and eventsEstablish and maintain professional relationships with members and staffEnsures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.Ensures front desk is clean, maintained and organized at all timesAbility to respond quickly and appropriately to emergency situationsDrive revenue inside the club with retail (supplements, shake sales, apparel, tanning) Expectations: Present a professional demeanor at all times when representing the Genesis Health ClubsProvide input in developing strategies to support club goals and objectivesDevelop and build a team atmosphere among staff and departmentsAbility to respond to common inquiries or complaints from membersAttend all social functions within the clubParticipate in group classes and regular exercise Job Requirements: Available to work weekends and evenings and holidaysAbility to work well with othersExperience in cash handling and credit cards1-2 Years’ experience in customer service function Physical Requirements: Ability to stand for long periods of timeAbility to lift up to 45 poundsAbility to communicate with guests and other associates, including reading, writing and speaking