Operations Manager

About the role

This position is responsible for the day-to-day operations of the Front Desk and Kids Club, including hiring, recruiting, scheduling, and training new Front Desk and Kids Club employees. Responsibilities encompass processing guest check-ins, member retention, maintaining member accounts, and upholding quality customer service.

Responsibilities

• Manage club follow-ups to ensure members are not past due and current
• Execute procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintain office supply orders
• Responsible for desk inventory
• Responsible for submitting product orders
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensure all required documentation (daily reports, checklists, etc.) is completed in a timely manner
• Ensure front desk is clean, maintained, and organized at all times
• Respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Requirements

• Available to work weekends, evenings, and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 years’ experience in a customer service function

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing, and speaking