Operations Manager

About the role

The Operations Manager is responsible for the overall coordination, execution, and performance of branch service operations. This position ensures that field mechanics have the resources, information, parts, and support needed to complete service, repair, maintenance, modernization, and project work safely, efficiently, and on schedule. The Operations Manager works closely with mechanics, supervisors, account managers, customers, vendors, and leadership to maintain a high level of customer satisfaction while ensuring the branch meets operational, financial, safety, and compliance expectations. The Operations Manager is expected to take ownership of issues from identification through completion and maintain clear communication with all parties involved.

Responsibilities

• Administer company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees.
• Plan, direct, and prioritize elevator installations and modernizations, service/repairs, and labor needs; utilize project management software and other scheduling tools.
• Manage staff, schedules, and review and approve payroll.
• Monitor use and assignment of vehicles.
• Use accounting reports and programs to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.
• Develop and maintain strong working relationships with contractors, elevator consultants, construction firms, and architects.
• Survey, review, and sign off on all bids, including attending pre-bid meetings with construction sales representatives and providing technical input to calculate labor and material costs.
• Review and sign off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits, and other necessary approvals.
• Maintain up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintain strong familiarity of company standard operating procedures and products by attending company training classes, viewing factory equipment updates and supplier goods; interface with corporate departments, including the factory, coordination, and labor, and consult with the management.
• Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
• Determine what materials need to be ordered for job completion, coordinate, order, and arrange for sub-contracting portions of installations and service/repairs.
• Manage budget and spending.
• Apply for and obtain permits and schedule permit inspections at job completion.
• Regularly communicate with field staff and make weekly crew visits and day one visits to manage safety, site activities and progress of employees and customer, document findings.
• Direct reports: 20 mechanics.