Operations Manager
About the role
We’re looking for someone to join our operations team to own customer relationships. This is a hands‑on, high‑touch role where you’ll be the primary point of contact to our customers and manage their logistics operations end to end. You’ll partner directly with our founders and engineers to drive the products we build. You will own a book of freight and customs brokerage clients, build relationships with Director‑plus supply chain stakeholders, and grow accounts across our full suite: brokerage, forwarding, and duty drawback. You will execute with logistics partners and boots on the ground worldwide, automate your own workflows with AI tools, and partner with our CTO to turn prototypes into durable production software. You will report directly to the CEO. No prior logistics experience is required—we will teach you.
Responsibilities
- Manage day‑to‑day client operations: bookings, entries, documents, exceptions, billing.
- Coordinate carriers, truckers, warehouses, and agents to keep freight moving.
- Run point when things break: delays, exams, holds, angry phone calls.
- Become the trusted contact for supply chain leaders and expand what they do with us.
- Prototype automation for any repeatable task and ship it as real software with the CTO.
- Wear many hats in an early‑stage environment where everyone does a bit of everything.
Qualifications
- Bonus: experience in logistics.
- Bonus: fluency in another language.
- Bonus: licensed customs broker (LCB).
Why Forge
Founding‑level ownership over a core function of the business, a small team with fast decisions and no bureaucracy, direct exposure to clients, partners, and their operations, and the chance to build the playbook and then automate it.
Compensation & Benefits
Competitive salary with three cash/equity balance options; no negotiation needed.
- Free lunches & dinners
- 401(k) matching
- Health insurance
- Unlimited PTO
Schedule
5 days a week in the office.