Operations Manager

About the role

Join a Growing Team That's Built on Ownership, Innovation, and Results At Ford Office Technologies, we don't just manage operations, we continuously improve them. As we grow, we're looking for a driven Operations Manager who thrives in a fast-paced environment and is excited to make a measurable impact across our service organization. If you're someone who enjoys solving problems, leading teams, and building smarter systems, this is an opportunity to step into a role where your ideas and leadership will truly matter. This is a full-time position.

Responsibilities

• Oversee daily service operations, including equipment installations and project coordination
• Monitor performance metrics and identify opportunities for improvement
• Improve workflows, processes, and overall operational efficiency
• Lead, coach, and develop team members to drive engagement and productivity
• Manage budgets, forecasting, and resource allocation
• Partner with leadership to support company goals and growth initiatives
• Oversee logistics, vendor relationships, and supply chain processes
• Ensure compliance with company policies and industry standards
• Resolve operational challenges and implement effective solutions

Requirements

• Bachelor's degree in business administration, management, or a related field (or equivalent experience)
• Proven experience in operations or service management
• Strong leadership skills with the ability to motivate and develop teams
• Analytical mindset with experience using data to drive decisions
• Excellent communication and interpersonal skills
• Highly organized with the ability to manage multiple priorities
• Experience with project management tools and operational systems

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Paid Holidays
• Medical, Dental, and Vision Care Insurance
• Company-paid Life Insurance and additional coverage options
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary policies for additional insurance coverage, including accident, cancer, critical illness, or injury
• CDA Scholarship Foundation