Operations Manager

About the Role

This position is responsible for all aspects of store operations, including providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. The role ensures the store is a safe workplace and provides a safe shopping experience while maximizing company profitability by managing store operations.

Responsibilities

• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement.
• Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process.
• Maintain inventory integrity by supervising the cycle count and inventory counting processes.
• Assist the General Manager in handling store-level human resources or loss prevention issues as necessary.
• Supervise cash handling practices and ensure necessary communications to the corporate finance department.
• Coordinate facility management to guarantee the safety and security of customers and employees.
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Ensure store presentation standards are achieved and maintained.
• Support, model, and enhance seamless customer service focus by creating a friendly, helpful, knowledgeable, and quick environment for customers and co-workers.
• Engage customer focus during the pick-up and check-out process.
• Handle claims and other KCM/MOD duties as needed.
• Ensure maximum scheduling coverage, especially during peak traffic periods.
• Interface with corporate headquarters employees.
• Record-keeping and reporting of inventory, HR-related matters, and cash office records.
• Ensure web orders are shipped out, including samples (e-commerce).
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence.
• Assist the sales team with resets, displays, and display credits (merchandising).
• Administer workers' compensation matters and associated claims, and maintain OSHA logs in coordination with the Store Support Center.
• Direct/supervise truck appointments, communicate scheduling, and manage scheduling issues (logistics).
• Assist with customer pick-ups, auditing storage, and maintaining pre-sales/FDX.
• Involvement in sales reset in accordance with the warehouse team (pack-out/overnight).
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise, and define workload for associates.
• Ensure store adheres to COP/SOPs.
• Manage direct reports to ensure performance.
• Monitor associate retention and career development; communicate ideas to the General Manager.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business planning processes.
• Monitor, maintain, and follow company policies; support company expectations and systems.
• Available to open and/or close the store in an effective manner.
• Perform additional managerial duties as necessary.

Requirements

• 3-5 years of retail management experience and proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Demonstrated initiative and ability to be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment, adapting to change with a sense of urgency.
• Must possess excellent customer service skills and work well under pressure.

Working Conditions

• Occasional travel may be required, including air and car travel.
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

• Physical Work – Ability to exert 30-60 pounds of force occasionally, and/or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• The employee is often required to use their hands and fingers to handle or feel.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.

Schedule

Store Hours:

• Monday - Friday: 7:00 AM - 8:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Pickup Hours:

• Monday - Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 7:00 PM
• Sunday: 10:00 AM - 6:00 PM

Benefits

• Bonus opportunities & career advancement opportunities at every level.
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Work-life Balance, including Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.