Operations Manager at Fairfield Inn Winston Salem

About the role

The Operations Manager for the Hotel Division of Summit Hospitality Group leads all front-desk operations, including staff training, inter-department communication, and scheduling. This highly visible role ensures adherence to corporate policies, franchise brand standards, and guest satisfaction through prompt, friendly problem resolution.

Responsibilities

• Plan and manage short- and long-term Front Office operations.
• Develop and recommend budgets and labor-cost plans with the AGM & GM.
• Strictly adhere to the approved operational budget.
• Ensure proper staffing levels to meet customer-service goals.
• Maintain guest-room inventory.
• Coach and counsel employees to reflect Corporate and Brand Service Standards.
• Perform all Front Office tasks as needed to facilitate service (coding invoices, daily deposits, accounts receivable, scheduling, petty-cash processing, room inspections).
• Maintain excellent communication with the Housekeeping Department.
• Keep current on prices, rates, special packages, and programs.
• Investigate, analyze, resolve, and report guest complaints promptly.
• Set expectations, lead teams, manage processes, and hold staff accountable.
• Cover open shifts due to call-offs or low business levels.
• Work all shifts, including weekends and evenings.
• Develop and train subordinates.
• Inspect public areas to ensure proper cleanliness.
• Additional duties as assigned.

Non-exempt associates are expected to work a 50-hour week (including weekends/evenings); hours beyond 50 require supervisor approval.

Requirements

• Minimum 2–5 years of experience with name-brand hotel/restaurant companies.
• 2–5 years of progressive management experience preferred.
• Service-oriented style with professional presentation and interpersonal skills.
• Hotel/Hospitality degree is an asset.
• Clear, concise written and verbal communication skills in English.
• Proficient in Microsoft Excel.
• High energy, entrepreneurial spirit, and motivational leadership.
• Interest in career progression in hotel/hospitality management.

Work Environment

• Flexible work schedule.
• Able to lift 25 lbs.
• Valid Driver’s License.
• Sitting, standing, and moving for extended periods.

Benefits

• Personal time / vacation time.
• Insurance benefits.
• Quarterly bonuses.
• Hotel discounts.