Operations Manager

Responsibilities

• Oversee the Front Desk Lead and ensure that all front desk team members deliver exceptional member experience.
• Oversee the Membership and Sales Manager and ensure sales goals are met.
• Oversee the facility maintenance of the fitness center ensuring that the center is clean, well stocked, organized, and operating smoothly.
• Directly oversee the reporting of performance and operational metrics and deliver reports as needed.
• Work with the GM to create and track monthly and annual goals and objectives according to the annual operating plan.
• Identify and use actionable data to make decisions and track results.
• Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications, and decision-making within the program.
• Develop performance and operational metrics and deliver reporting reviews along with the internal Research and Analytics team.
• Responsible for maintaining knowledge on all internal products and programs, and being able to implement updates into the program.
• Maintain a relationship with the client and their operations team; participate and organize meetings, communicate daily/weekly with the client team.
• Assist in the management and implementation of internal and external systems and vendors.
• Assist in the integration with the clients’ vendors as part of a global strategy.
• Management and point of escalation for the Client Services Center and Client Services Representative.
• Manage front desk budget, staffing allocation, and execution of services within defined scopes of work.
• Proactive identification of problems, inefficiencies, and subsequent solution planning.
• Desire to be successful and work as part of a team.
• Other tasks as assigned.

Qualifications

• Bachelor’s degree in Health and Wellness, Business, or related field.
• Minimum of two years of experience in health and wellness, club management, or program management.
• Proficiency in report generation, systems, and number evaluation.
• Ability to work both independently and as part of a team with innovation, collaboration, and initiative.
• Detail-focused, able to work under pressure, and prioritize multiple tasks.
• Strong computer skills, including Microsoft Office, Google Drive, and ability to quickly learn internal software systems.
• Excellent organizational and time-management skills.

Pay

The compensation for this position ranges from $20 - $30/hour. Minimum rates may vary based on local wage laws. Pay is dependent on factors including site location, specialty, certifications, and work experience as well as other business needs.

Benefits

• Comprehensive benefits package for all full-time employees (subject to eligibility requirements), including:
  • Health insurance
  • Life and disability benefits
  • 401(k) plan
  • Paid time off
• Variety of part-time benefits (subject to eligibility requirements).