Operations Manager

About the role

EōS Fitness is bold, upbeat, and motivating — not only in our fitness routines, but in our work environment as well. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners, guided by Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

The Operations Manager, reporting to the District Operations Manager, oversees the Service team and day-to-day tasks to achieve Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members, this role represents the gym's commitment to exceptional service. Responsibilities span customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, and partnering with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards. The role remains flexible and adaptive to evolving gym needs.

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for members, guests, and staff.

Responsibilities

• Create an elevated member experience through a friendly, approachable manner; actively listen to needs and concerns; provide clear, helpful responses.
• Hire, train, schedule, and supervise staff members, including Kids Club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback on staff performance, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well-being.

Qualifications

• 2–3 years of operations management experience
• Strong communication skills, both verbal and written, for interacting with employees, management, and vendors
• 3–4 years of customer service experience
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship-building and influencing skills with people at all levels and in all functions
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills
• Excellent MS Office skills
• Embraces EōS Fitness Core Values

Requirements

• Must successfully pass background check
• CPR certification required within 30 days of hire
• Intimate knowledge of all current company policies and SOPs to ensure adherence
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system
• Ability to bend routinely and repetitively to lift more than 40 lbs

Pay

Salary range: $65,000—$65,000 USD

Benefits

• Highly energetic and collaborative team
• Management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training and merchandise — including supplements
• Employee referral program
• Daily Pay offered — access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistance Program (based on eligibility of tenure and full-time vs. part-time employment)
• 401(k) with company matching (based on eligibility)
• Personal education growth options with Sophia Learning (based on eligibility)