Operations Manager

About the role

The Operations Manager oversees all operations of Elevo’s daytime support and after-school programs in their region. They motivate and inspire a team of Regional Program Managers and Site Success Managers.

Responsibilities

• Oversee the team of Regional Program Managers and Site Success Managers
• Provide support to team members to ensure programs are implemented appropriately and align with Elevo’s values and mission
• Ensure Regional Program Managers and coaches are trained on Elevo's curriculum and group management
• Support Regional Program Managers in resolving issues and implementing necessary procedures to improve programs, ensuring high-level customer satisfaction
• Conduct site visits as needed to serve as a support for the Regional Program Manager
• Liaise with multiple departments internally and externally for alignment on all program details
• Support the Regional Program Manager with coach evaluations and ongoing leadership training
• Complete administrative tasks to maintain company compliance and complete hours fulfillment of programs (e.g., HR paperwork, terminations, COVID Compliance, shift auditing, rescheduling, etc.)
• Collaborate with Training Managers on strategies, professional development, and training sessions to optimize coach knowledge

Requirements

• Minimum of 4-6 years' experience in program and people management
• Visit sites in your region 2-3 times per week or as needed (more site visits may be required at times)
• PREFERRED: Associates' or Bachelor’s degree in Social Work, Human Services, Addiction Studies, or Psychology
• Experience in education, in-school programming, and/or enrichment programs for TK-6th grade
• Intermediate Microsoft Office 365 experience

Skills, Knowledge, & Traits

• Strong program and people management
• Creative problem-solver, customer-focused, decisive, and action-oriented
• Comfortable delivering presentations to large groups of people

Benefits

• HealthDental & VisionNo Cost
• No Cost, Short-Term Disability & Basic Life Insurance
• 401 (k) Plan (4% Employer Match)
• Generous PTO

Pay

This position's target annual base pay range is $62,000 - $86,000. Final pay determinations may depend on various factors, including, but not limited to, experience level, education, geographical location, knowledge, and skills.

Schedule

The role is a Full-Time, Hybrid position (50% Onsite, 50% WFH).