Operations Manager

Responsibilities

• Supervises Route and Repair Technicians direction and training, and communicating company policies, procedures and objectives
• Administers company safety program. Includes performing safety audits when necessary and stressing the importance of safety to all employees
• Visits job sites and performs quality audits to insure that route work is being completed efficiently and in a cost effective manner
• Identify issues that could potentially affect the overall reliability of customer’s equipment
• Uses Company financial reporting review route management and callbacks
• Make necessary changes to improved profitability
• Provide technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs
• Enforce Cancellation Reduction Program
• Work with branch manager and service sales managers to address customer’s needs
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction
• Manages the elevator repair process and ensures repairs are completed in a efficient and cost effective manner

Qualifications

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables