Operations Manager

About the role

Company Overview: For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of War (DOW), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

Position Overview: The Operations Manager is responsible for managing the day-to-day business operations of the Charlotte offices (Clanton Park/Roseland, NC.) while serving as the primary operational liaison between the local team and Edgesource Corporate. This position will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across Blue List, C-UAS, Service Delivery, Accounting & Finance, Operations, and Business Development. The ideal candidate is highly organized, customer-focused, proactive, and comfortable managing multiple priorities in a fast-paced environment. This individual should be able to independently manage office operations while recognizing when issues, risks, customer needs, or business opportunities should be elevated to Corporate Executive leadership.

Responsibilities

• Site & Business Operations: Manage the day-to-day operations of the Charlotte offices and help ensure the location operates efficiently and professionally. Serve as the primary operational point of contact between the Charlotte offices and Edgesource Corporate. Provide regular operational updates to Blue List, C-UAS Service Delivery, Accounting & Finance, Operations, Business Development, and other corporate functions as appropriate. Coordinate office needs, vendors, supplies, facilities matters, deliveries, and other administrative requirements. Maintain organized records, trackers, documentation, and operational files. Identify operational issues, risks, or resource needs and escalate them to the appropriate corporate team. Help ensure Edgesource policies, procedures, and operational requirements are consistently implemented at the Charlotte offices.
• Customer Support: Manage inbound emails, customer inquiries, and general requests, ensuring timely and professional responses. Schedule initial customer consultations, meetings, and follow-up activities. Maintain regular communication with customers and provide a high level of customer service. Track customer requests, open actions, and follow-up requirements. Identify potential customer needs or business opportunities and communicate them to Business Development and leadership. Support customer meetings, headquarters visits, and other business activities as needed.
• Logistics & Inventory Coordination: Coordinate logistics activities associated with customer and business requirements. Receive, document, and track incoming parts, equipment, components, and other shipping materials. Maintain accurate records of incoming and outgoing items and their shipping status. Coordinate with internal teams, vendors, customers, and other stakeholders to resolve logistics issues. Monitor outstanding items and proactively follow up to ensure deadlines and customer and government commitments are met.
• Systems, Reporting & Communication: Use Monday.com to manage tasks, workflows, action items, deadlines, and operational activities. Develop and maintain recurring operational reports and status updates for corporate. Track key activities, outstanding actions, customer requirements