Operations Manager

About the role

As an Operations Manager for our Indianapolis branch, you will focus on the warehouse and administrative functions and the key financial measurements of the branch. You will also be responsible for evaluating and identifying process improvements to enhance the overall operation of the branch.

Responsibilities

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

Requirements

• 3–5 years of progressive operations, distribution, warehouse, or branch leadership experience; electrical or industrial distribution experience is strongly preferred.
• Demonstrated success improving safety, inventory accuracy, service levels, productivity, or operating consistency.
• Experience leading and developing teams through clear expectations, coaching, and accountability.
• Working knowledge of inventory control, warehouse processes, operational metrics, and expense management.
• Strong judgment, problem-solving ability, attention to detail, and follow-through.
• Clear, concise communication and the ability to build trust across functions, branches, customers, and suppliers.
• Proficiency with Microsoft Office and business systems used to manage inventory and operational performance.
• Bachelor’s degree in business, management, or a related field, or an equivalent combination of education and relevant experience.
• Ability to lift up to 25 pounds with or without accommodation and travel occasionally with a valid driver’s license and safe driving record.

Benefits

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Pay

In addition to an annual salary, this position is eligible for an incentive plan.