Operations Manager

About the role

As an Operations Manager at one of Dollar Tree’s Distribution Centers, you’ll partner with other leaders to oversee safe, clean, and efficient receiving, order filling, and shipping operations in a high-volume, multi-shift environment. You’ll ensure work is performed according to SOPs while meeting productivity and quality goals and reinforcing Dollar Tree’s culture of safety, sanitation, and customer service.

Distribution Center Operations

• Coordinate and manage the filling of store orders, order selection, trailer loading, and related documentation
• Monitor loads to ensure merchandise is loaded according to quality and stability standards
• Coordinate and manage the flow of order selection functions from primary pick locations through outbound trailer close
• Assist in coordinating replenishment cycles to ensure timely restocking of primary pick locations
• Establish and monitor daily selecting and loading schedules to ensure adherence and proper resource utilization

Inbound Operations

• Manage and coordinate the receipt, unloading, and checking of merchandise
• Monitor inbound loads to ensure unloading priorities are followed
• Coordinate the flow of reserve inventory from receiving docks to reserve locations
• Monitor reserve areas to ensure orderly and accurate storage of merchandise
• Establish and monitor daily receiving schedules to meet operational priorities and cost controls

Performance, Safety & Quality

• Monitor and manage key productivity indicators including safety, financial, productivity, service, and people metrics
• Ensure accuracy, housekeeping, damage reduction, and safety through enforcement of company standards
• Foster a culture of safety, sanitation, integrity, and customer service

Leadership & Administration

• Manage the development, implementation, and administration of operational policies, programs, and systems across all shifts
• Establish methods and procedures for departmental work activities and resolve operational issues
• Partner with Human Resources on hiring, training, mentoring, evaluating, and developing associates
• Carry out coaching, counseling, disciplinary actions, and employment recommendations as appropriate
• Share information and anticipate communication needs of distribution center associates
• Prepare operational statistics and reports for assigned functional areas

Judgment & Continuous Improvement

• Perform work with minimal direction, exercising independent judgment and decision-making
• Evaluate current processes, methods, and SOPs and recommend continuous improvement initiatives

Required Skills and Experience

• High school diploma or equivalent required
• Minimum of five (5) years of distribution center management or operations experience, or equivalent
• Good working knowledge of distribution center practices and procedures
• Strong leadership, administrative, organizational, managerial, and communication skills
• Strong analytical skills with the ability to interpret data and implement solutions
• Ability to make independent decisions, solve problems, and accept accountability
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access)
• Working knowledge of Warehouse Management Systems (WMS), such as AS400
• Flexibility to work various shifts based on business needs

Preferred Requirements

• Bachelor’s degree in business administration, logistics, or a related field

Perks and Benefits

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to PerkSpot, an employee discount platform for goods and services